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Tourist
Posts: 1
Accepted Solution

Gopro app for IOS error when saving clip

When using the GoPro app on an Iphone to edit a film clip it gives this message: "Something went wrong" "An unknown error occurred. Please try again". This is after I cut a few seconds off a film and want to save it. I have updated apps and tried to save different parts of the movie. Which by the way was shot recently. See screenshot from phone. It says "Okay", but the app freezes and nothing happens.

 

2020-04-10 10.36.06.png

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GoPro
Posts: 8,570

Re: Gopro app for IOS error when saving clip

@børgen73107, check the resolution and FPS of the videos you’re editing. If your app crashes while editing HEVC files, then try editing non-HEVC files to see if the crash reoccurs.

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GoPro
Posts: 8,570

Re: Gopro app for IOS error when saving clip

@børgen73107, check the resolution and FPS of the videos you’re editing. If your app crashes while editing HEVC files, then try editing non-HEVC files to see if the crash reoccurs.