01-08-2020 02:56 PM - edited 01-08-2020 02:57 PM
Camera: Hero black 8
Video format: 4k60 wide
Phones tried: Samsung note 10 and Samsung note 8.
Gopro app version: 6.4
When I click the "Suggested" videos I am greeted by either a black screen with audio playing, or more often with the app crashing and coming back with a "we've recovered your work" pop up asking if I want to save edits. I have not been able to successfully watch, edit, or save any of the quick story suggested videos. Help please!
01-15-2020 02:49 AM
Sorry about that. 6.4.1 is live, please update and check again.
Also I would suggest to start your video be selecting media in the APP tab instead of the "Suggested" feature.
First make a try with a couple of videos, to test.
Another thing is to try with lower resolution footage to maybe isolate if it could be the 4K that is causing this.