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Tourist
Posts: 5

Gopro app crashing when playing or saving suggested video

[ Edited ]

Camera: Hero black 8

Video format: 4k60 wide

Phones tried: Samsung note 10 and Samsung note 8.

Gopro app version: 6.4

 

When I click the "Suggested" videos I am greeted by either a black screen with audio playing, or more often with the app crashing and coming back with a "we've recovered your work" pop up asking if I want to save edits. I have not been able to successfully watch, edit, or save any of the quick story suggested videos. Help please!

GoPro
Posts: 906

Re: Gopro app crashing when playing or saving suggested video

Hi @imnm 

Sorry about that. 6.4.1 is live, please update and check again. 

Also I would suggest to start your video be selecting media in the APP tab instead of the "Suggested" feature. 

First make a try with a couple of videos, to test.
Another thing is to try with lower resolution footage to maybe isolate if it could be the 4K that is causing this.