Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see if it is on our Update page.
GoPro Apps for Mobile
Reply
Tourist
Posts: 8

Gopro android app failed to save videos on mobile memory

[ New ]
Gopro android app failed to save videos on Mobile memory, kindly help in this regard? Reference attached
IMG_20211027_174135.jpg

Accepted Solutions
Tourist
Posts: 8

Re: Gopro android app failed to save videos on mobile memory

[ New ]
I installed previous version of Gopro App and the problem is solved.

View solution in original post


All Replies
GoPro
Posts: 47

Re: Gopro android app failed to save videos on mobile memory

[ New ]

Hi @zero518881 

 

Can you provide us the specs of the mobile phone used and the available space?

Also, please provide us the resolution settings of the recorded video that you want to save.

 

Thanks!

MI.

Tourist
Posts: 8

Re: Gopro android app failed to save videos on mobile memory

[ New ]
i have Huawei P10 Lite
Android 8.0
Availabe space 60% out of 64GB
I recorded at 4k 60fps
And
Pictures also failed to save on mobile memory
What do you suggest?
Tourist
Posts: 8

Re: Gopro android app failed to save videos on mobile memory

[ New ]

I have tried to copy directly from Gopro by connecting camera to my laptop, first try is successfully done, but further copy to other destination failed. Reference attached.

1.jpg
Tourist
Posts: 8

Re: Gopro android app failed to save videos on mobile memory

[ New ]

If a video file open in Gopro App from Mobile Memery, then it stuck on 92% by saying failed. What is a actual problem. is it gopro app issues or my mobile issue or something else.? please guide me 

GoPro
Posts: 32,139

Re: Gopro android app failed to save videos on mobile memory

[ New ]

Hi @zero518881

 

GX files are HEVC files.

Please refer to HEVC Explained

 

Thanks!

Ej

Tourist
Posts: 8

Re: Gopro android app failed to save videos on mobile memory

[ New ]
I installed previous version of Gopro App and the problem is solved.