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Tourist
Posts: 7

Re: Gopro Max 360 rendering didn't works!

@haindash  Hi! I have around 100Gb of free space in my phone and i try a lot of video with different lenght.

everything works fine when i watch 360 video. Problem only with rendering trimmed video, if i render  reframed 360 all works normal. And in 6.2.2 version trimmed vedeo render ok, the app shows infinitely 100% but the new file saves.

this bug appeared around mid-January

before everything worked on my configuration

Thanks!

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GoPro
Posts: 1,522

Re: Gopro Max 360 rendering didn't works!

Hi,

Thanks for the detailed explanation I will investigate to see if this is something we can reproduce in-house.
I will focus on trying to export a trimmed / reframed 360 videos then.
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GoPro
Posts: 1,522

Re: Gopro Max 360 rendering didn't works!

@activehike6810 

I tried on my Pixel 1 and I was not able to reproduce for now. QA will try later on a Xiami phone.

Here's what I did:

- Tap on 360 media

- Tap on the Trim (scissors) button
- Trim a part (15 sec) and it's saved as a new clip

- Open new clip, add 4 keyframes

- Render

 

Rendering went well. 

Is that your steps? Do you happen to have this problem with any 360 trimmed file?

 

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Tourist
Posts: 7

Re: Gopro Max 360 rendering didn't works!

@haindash 

I did:

- Tap on 360 media

- Tap on the Trim (scissors) button
- Trim a part (15 sec) and it's saved as a new clip

in this part i have screen with endless 100% like on the screenshot

in 6.2.2 trimed video is saved but the screen with percent does not disappear

in 6.7 trimmed video does't saved and screen with percent does not disappear, i try around 1 hour to save 5 second.

 

if I shoot a video and just do reframing  with same keyframes and rendering - everything is ok

photo_2020-03-01_22-45-32.jpg
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GoPro
Posts: 1,522

Re: Gopro Max 360 rendering didn't works!

Ok so in fact it's the "save trimmed clip as a new clip" that is not working.
Do you have the same problem is you try with another 360 file?
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Tourist
Posts: 7

Re: Gopro Max 360 rendering didn't works!

yes, doesn’t work with any 360 file.
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GoPro
Posts: 1,522

Re: Gopro Max 360 rendering didn't works!

@activehike6810 

QA has a Xiaomi redmi note 4 and we tried on that one. We were not able to reproduce the issue. 

 

At that point I can suggest that you join our beta testing community so you can access 6.8 when it's ready for beta.

 

To beta test GoPro App you will have to fill out a NDA first. Here: https://goprorc.az1.qualtrics.com/jfe/form/SV_3dRVirHRT9IfmBf
I'll add you to our testers' list when it's done.

Beta process:
- Android: Open this url on your phone and follow instructions to access the beta: https://play.google.com/apps/testing/com.gopro.smarty

To share feedback and for follow up > ask access to our Beta Testing feedback groups here:
- ANDROID GROUP: https://www.facebook.com/groups/goproapp.android.beta
it's a place where beta users share their feedback / ideas / bug reports / videos / questions etc...
We can then do the follow up on the Facebook group and per Messenger, it's best for me to help users that way.

 

Anais

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Tourist
Posts: 7

Re: Gopro Max 360 rendering didn't works!

@haindash Thanks you! NDA and request to android group done. Please check