12-03-2019 02:45 AM
Sorry about the trouble. The team is working on update 6.2.3 it will have many bug/crash fixes.
The version isn't available in beta yet or I would have offered you to try it in beta.
03-02-2020 07:17 AM - edited 03-02-2020 10:15 AM
How long are the videos you are trying to render?
What version of the app are you using?
Have you tested this with another phone?
Would you be able to share your workflow?
03-02-2020 07:37 AM
03-02-2020 10:17 AM
Thanks for getting back to us @daddybrothertv
Would you mind testing if the same happens on non-360 files taken with your MAX?
It will also help if you can try another Android phone to help identify if this is a compatibility issue.
03-02-2020 10:54 AM
I apologize for my english. hope you can read and understand =)
I have same problem with rendering trimmed 360 video from gopro max.
actually, i can't save to new clip all of 360 video, but for Hero mode all work fine.
Its endless savind with 100%, like on screenshot.
Reframing render works good
this problem appeared after some update of GoPro app or android. before all work fine.
I tried the old version 6.2.2 and it works. still infinite 100%, but trimmed 360 video saves ok
Xiaomi MI 9T,
android 10 QKQ1. 190825.002
MIUI Global 11.0.4 (QFJEUXM)
GoPro App 6.7
GoPro MAX H19.03.01.40.00
03-03-2020 02:26 AM
Make sure you have space in your device.
Try with different footage to make sure it's not this particular file that could be corrupt.
Also you have to know that 360 is heavy duty: so we recommend these high end chipsets for the smoothest experience in app while editing and viewing your 360 media > Snapdragon 865, Exynos 980, and Kirin 990.