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Tourist
Posts: 5

Gopro Max 360 rendering didn't works!

On two my devices LG G6 and Samsung Note 10 (both on Android 9) render progress is freezed at 22 or 24 percents, when I trying convert 360 video by keypoints
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GoPro
Posts: 1,088

Re: Gopro Max 360 rendering didn't works!

@mxlpitelik 

Hi,

Sorry about the trouble. The team is working on update 6.2.3 it will have many bug/crash fixes.

The version isn't available in beta yet or I would have offered you to try it in beta.

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Sightseer
Posts: 3

Re: Gopro Max 360 rendering didn't works!

same problem here.. im using oneplus 7 pro with android 10.. how can i fix it??
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GoPro
Posts: 13,928

Re: Gopro Max 360 rendering didn't works!

[ Edited ]

Hi @daddybrothertv

 

How long are the videos you are trying to render?

What version of the app are you using?

Have you tested this with another phone?

Would you be able to share your workflow?

 

Thanks!

Ej

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Sightseer
Posts: 3

Re: Gopro Max 360 rendering didn't works!

gopro app 6.7(8628). im only trying 10secs of video.. but still no luck for my oneplus7pro. by the way this is my first time using an gopro.. i have gopro max.. i tried it to my iphone6s and the rendering is smooth.. but here in my oneplus my daily phone.. no luck
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GoPro
Posts: 13,928

Re: Gopro Max 360 rendering didn't works!

Thanks for getting back to us @daddybrothertv

 

Would you mind testing if the same happens on non-360 files taken with your MAX?

It will also help if you can try another Android phone to help identify if this is a compatibility issue.


Thanks!

Ej

 

 

 

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Tourist
Posts: 7

Re: Gopro Max 360 rendering didn't works!

I apologize for my english. hope you can read and understand =)

------------------

I have same problem with rendering trimmed 360 video from gopro max.

actually, i can't save to new clip all of 360 video, but for Hero mode all work fine.

Its endless savind with 100%, like on screenshot.

Reframing render works good

 

this problem appeared after some update of GoPro app or android. before all work fine.

I tried the old version 6.2.2 and it works. still infinite 100%, but trimmed 360 video saves ok

----------

My configuration:

Xiaomi MI 9T,

android 10 QKQ1. 190825.002 

MIUI Global 11.0.4 (QFJEUXM)

 

GoPro App 6.7

GoPro MAX H19.03.01.40.00

photo_2020-03-01_22-45-32.jpg
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GoPro
Posts: 1,088

Re: Gopro Max 360 rendering didn't works!

@activehike6810 @mxlpitelik @daddybrothertv 

Make sure you have space in your device.

Try with different footage to make sure it's not this particular file that could be corrupt.

 

Also you have to know that 360 is heavy duty: so we recommend these high end chipsets for the smoothest experience in app while editing and viewing your 360 media > Snapdragon 865, Exynos 980, and Kirin 990.