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Tourist
Posts: 2

Gopro IOS Quik Key

  1. Hello, My name is Matias. I bouht a quik key for ios in december 2016. I have been used it with my ipad air 2 and it works perfectly. Unfortunately, today i tried to conect and it doesnt work. Please help.

 

thanks

GoPro
Posts: 10,135

Re: Gopro IOS Quik Key

 

Hi @matshepard

 

Please go over the steps below:

  1. Reset your cameras software by following the instructions here to make sure you are on the latest version.
  2. Confirm you are on the latest version of GoPro App by re-downloading through the App Store. 
  3. Save your footage to the computer, then erase/format your SD card and take some test footage and try again. Please also ensure you are using a reliable SD card by taking a look at our recommended list here.

Let us know how it goes.

You may also reach out to our Support Team for further troubleshooting.

https://gopro.com/help/ContactUs

 

Thanks!

Ej

Tourist
Posts: 2

Re: Gopro IOS Quik Key

Im sorry, but i follow all this steps and nothing happen>

 

Please go over the steps below:

  1. Reset your cameras software by following the instructions here to make sure you are on the latest version.
  2. Confirm you are on the latest version of GoPro App by re-downloading through the App Store. 
  3. Save your footage to the computer, then erase/format your SD card and take some test footage and try again. Please also ensure you are using a reliable SD card by taking a look at our recommended list here.

Let us know how it goes.

You may also reach out to our Support Team for further troubleshooting.

https://gopro.com/help/ContactUs

 

When i connect the quik key to my ipad air 2 nothing happens any lights appears. When i used months ago some lights appears and te app open automatically but now nothing happens.

 

Thanks you very much