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Reply
Hiker
Posts: 11
Accepted Solution

Gopro Hero 4 Black won't connect over WiFi to iPhone or iPad

I have owned 2 GoPro Hero 4 Blacks for last 18 months and had no problems but today they both stopped working with my iPhone and iPad where they will not connect on WiFi it just keeps telling me "This PIN doesn't match. Double-check the code on your cameras screen. if you did enter a PIN, make sure your GoPro is in pairing mode" I have reset the WiFi and completed the latest update but nothing is happening! I can only connect to the "Smart Remote" has anyone else suffered the same problem and if so how have you repaired the connection please?

 

GoPro: is there an issue your end with software or is there nolonger a connection between the Hero 4 Black and Apple products like there is no connection with Windows phones?????

 

Would be grateful for some help please as I use then on a very regular basis and to be fair im lost without the larger screen use through iPhone/iPad.

 

Regards

 

Mark 


Accepted Solutions
Highlighted
GoPro
Posts: 344

Re: Gopro Hero 4 Black won't connect over WiFi to iPhone or iPad

[ Edited ]

Hi @markh151

 

Sorry to hear both of your cameras have decided to stop pairing with the GoPro App for mobile due to an incorrect pin. 

 

With the release of iOS 9.3 we at GoPro have seen an increasing number of instances where the GoPro App is showing an error that the PIN number is not correct when trying to pair devices, or even if they have already been paired previously. This is an issue on Apple's end and NOT something wrong with the GoPro App itself. Apple has acknowledged this issue and released a statement saying that they are working on an update, likely 9.3.1, to hopefully relieve these issues.

 

If the operating system on both of your devices is 9.3.1 I would recommend giving the below workaround a shot anyway to see if it helps. 

 

  • "Forget" the Bluetooth ID from the iPhone/iPad's Bluetooth settings and then try re-pairing the camera as new. 
  • Power cycle the phone/tablet. We think that sometimes the phone can cache old pairing history even after a user forgets the device so a power cycle on the phone may be needed.

Please give this workaround a try and get back to us with how it goes. 

 

Thanks so much,

bschmals
GoPro Support Hub Moderator

 

View solution in original post


All Replies
Highlighted
GoPro
Posts: 344

Re: Gopro Hero 4 Black won't connect over WiFi to iPhone or iPad

[ Edited ]

Hi @markh151

 

Sorry to hear both of your cameras have decided to stop pairing with the GoPro App for mobile due to an incorrect pin. 

 

With the release of iOS 9.3 we at GoPro have seen an increasing number of instances where the GoPro App is showing an error that the PIN number is not correct when trying to pair devices, or even if they have already been paired previously. This is an issue on Apple's end and NOT something wrong with the GoPro App itself. Apple has acknowledged this issue and released a statement saying that they are working on an update, likely 9.3.1, to hopefully relieve these issues.

 

If the operating system on both of your devices is 9.3.1 I would recommend giving the below workaround a shot anyway to see if it helps. 

 

  • "Forget" the Bluetooth ID from the iPhone/iPad's Bluetooth settings and then try re-pairing the camera as new. 
  • Power cycle the phone/tablet. We think that sometimes the phone can cache old pairing history even after a user forgets the device so a power cycle on the phone may be needed.

Please give this workaround a try and get back to us with how it goes. 

 

Thanks so much,

bschmals
GoPro Support Hub Moderator

 

Anonymous
Posts: 0

Re: Gopro Hero 4 Black won't connect over WiFi to iPhone or iPad

I followed bschmals's advice and "forgot" the Bluetooth connection after struggling with this issue for several days on an IPad Pro with 9.3.1.  This fixed the problem immediately.  Thank you!

Regards,

lj

Hiker
Posts: 11

Re: Gopro Hero 4 Black won't connect over WiFi to iPhone or iPad

Hi, yes sorry forgot to post a message ! I had a reply from GoPro about the Bluetooth side of things and bingo it worked straight away! Thanks for posting to let me know much appreciated 😊

GoPro
Posts: 344

Re: Gopro Hero 4 Black won't connect over WiFi to iPhone or iPad

I'm so glad to hear that the work around fixed the issue both you and @Anonymous were having with the PIN not matching! 

 

Thanks for getting back to us and for letting us know!

 

 

Anonymous
Posts: 0

Re: Gopro Hero 4 Black won't connect over WiFi to iPhone or iPad

My GoPro HERO 4 Black has stoped connecting with my I phone. not only that. Light doesnt blink when i switch on the wifi mode.

Tourist
Posts: 3

Re: Gopro Hero 4 Black won't connect over WiFi to iPhone or iPad

[ Edited ]

If go pro had try

uly thought about its customer base instead of going gung Ho over the world

If go pro had for once given serious  thought to brand reputation - they would probably not be facing the prospect of disappearing off the commercial radar.

i have a piece of kit which barely performs and is frankly not worth the money charged for it.

if you offer wifi, if you offer apps you have a duty of care to be diligent about ensuring you are part of the beta platform for those apps to prevent such outrageous loss of facility. it is not enough to whinge and whine that an iOS changed and it has all stopped working.

get on the bus and behave with corporate responsibility.

Tourist
Posts: 3

Re: Gopro Hero 4 Black won't connect over WiFi to iPhone or iPad

B and it is just the same on android as well as iOS. New go pro, new go pro app no wifi connection fails with the password not firing up the submit key. Obviously a rather difficult error to fin ins testing the app before they distribute it.