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Tourist
Posts: 3

Gopro Apps always lost connection when i try to login or connect my gopro to apps

please somebody help me with this issue, i'm using Asus Zenfone 4 

when i try to login to my account via go pro apps, it always tell me that "connection lost" 

same case when i try to connect my go pro to apps..

 

 

Screen Shot 2019-10-08 at 11.51.46.png
GoPro
Posts: 7,959

Re: Gopro Apps always lost connection when i try to login or connect my gopro to apps

Hello @jessicas756. Try this: after installing the latest version of the GoPro App, clear cache on the app settings on your phone and restart it.

Try pairing your phone and the camera again following the steps here Troubleshooting GoPro App Connectivity Issues . 

Tourist
Posts: 3

Re: Gopro Apps always lost connection when i try to login or connect my gopro to apps

thankyou for your respond, but i still can't connect my gopro to gopro apps.. but the good news i can login to my account yet still cannot pairing my gopro .. i think the problem not because the connection.. pls help
Screenshot_20191009-225522.jpg
GoPro
Posts: 2,903

Re: Gopro Apps always lost connection when i try to login or connect my gopro to apps

@jessicas756, just to clarify, did you delete the Bluetooth history in your phone before attempting to pair the camera with the app again? What's the Android version installed on your mobile device? 

Tourist
Posts: 3

Re: Gopro Apps always lost connection when i try to login or connect my gopro to apps

i already delete my Bluetooth history, but i think i can't pairing my gopro with bluetooth too because i didn't find my gopro pairing on bluetooth history. my apps version on my phone is 6.1 and my android version is 7.1.1

 

thankyou before, 

GoPro
Posts: 2,903

Re: Gopro Apps always lost connection when i try to login or connect my gopro to apps

@jessicas756, try performing a factory reset on your camera following the instructions here: Reset Camera Settings

Once done with the reset, please go through these troubleshooting steps accordingly: 

  1. Remove your camera entry from the GoPro App's history. 
    • Android: Open GoPro App. Press and hold the image of the camera and delete the entry from your camera history. 
  2. Reset your camera’s Wi-Fi settings using the instructions here
  3. Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings before attempting to re-pair to your GoPro using the instructions here.

 

Hopefully, this helps. Let us know how it goes.

Sightseer
Posts: 6

Re: Gopro Apps always lost connection when i try to login or connect my gopro to apps

 
Sightseer
Posts: 6

Re: Gopro Apps always lost connection when i try to login or connect my gopro to apps

I’m also having the same issue... can pair but cannot connect to the gopro wifi