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Hiker
Posts: 19

Gopro App not working for edit and reframing of 360° videos on Android

My device always freezes when I enter video editing mode: I see two infinitely rotating rings. I use Samsung Galaxy A8+ with android 9. But it works on an older Sony with Android 8. What would be a problem and its solution?
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GoPro
Posts: 15,964

Re: Gopro App not working for edit and reframing of 360° videos on Android

Hello @arudskyy

 

Sorry for any trouble caused.

The steps on How to Resolve GoPro App Crashing or Freezing Issues should help you out.

Let us know how it goes.

 

Thanks!

Ej

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Hiker
Posts: 19

Re: Gopro App not working for edit and reframing of 360° videos on Android

[ Edited ]
Ich habe alle gelisteten Vorschläge ausprobiert aber es alles hilft nicht. Was können Sie mir noch vorschlagen?
Die normalen Videos kann ich problemlos editieren.
Wenn ich öffne 360-Video zum Editieren sehe ich ständig diese drehenden Figuren:
Screenshot_20200115-203633_GoPro.jpg
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GoPro
Posts: 13,118

Re: Gopro App not working for edit and reframing of 360° videos on Android

Thank you for going through the suggested steps, @arudskyy. Since the issue persists, let our Support team help you with the next steps. To connect with Support, visit https://gopro.com/help/ContactUs and fill out the form with the needed details. Once done, select "Contact Us" and proceed with either chat or a callback request. Be sure to put in your best contact number. 

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GoPro
Posts: 1,247

Re: Gopro App not working for edit and reframing of 360° videos on Android

Hi @arudskyy 

Sorry about that, here three tips that could help with this Black screen problem

- Tip 1 > navigating away and coming back to screen will usually fix issues like this.

- Tip 2 > A User on S10 Android 10, issue has been fixed by making sure in Settings that animations are activated (community post here)
- Tip 3 > A User on Oneplus t3 fixed it by turning off Dev Mode / setting up Display and Fonts size to default (community post here)

 

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Sightseer
Posts: 1

Re: Gopro App not working for edit and reframing of 360° videos on Android

I have the same issue too. Android 9. If I touch the Rings , the animation of this Rings go faster and faster, but still no ending.

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Hiker
Posts: 11

Re: Gopro App not working for edit and reframing of 360° videos on Android

I have the same problem on android 9

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Hiker
Posts: 11

Re: Gopro App not working for edit and reframing of 360° videos on Android

But the same app work on Ios  apple , so now i am using my old i phone 6.