Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
%3CLINGO-SUB%20id%3D%22lingo-sub-292847%22%20slang%3D%22en-US%22%3EGopro%20App%20is%20very%20slow%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-292847%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20Hero3%20black%20with%20latest%20update%20and%20GoPro%20App%20installed%20on%20my%20iPhone7.%3C%2FP%3E%3CP%3EI've%20never%20used%20GoPro%20App%20previously%2C%20but%20now%20I%20decided%20give%20it%20a%20try%20-%20unfortunately%20download%20speed%20is%20incredibly%20slow!%3C%2FP%3E%3CP%3EIt%20takes%2040%20seconds%20to%20download%203Mb%20picture%2C%20as%20for%2015%20seconds%20video%20-%20at%20least%205%20minutes...%3C%2FP%3E%3CP%3EI%20need%20to%20wait%20forever%20to%20get%20preview%20loaded%20on%20iPhone...%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20everything%20up%20to%20date.%20I%20read%20through%20other%20topics%20and%20tried%20different%20modes%20-%20AirPlane%2C%20reinstall%20app%2C%20re-setup%20wifi%20etc...%3C%2FP%3E%3CP%3EIs%20it%20expected%20performance%3F%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-292847%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EGoPro%20App%20for%20iOS%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-292867%22%20slang%3D%22en-US%22%3ERe%3A%20Gopro%20App%20is%20very%20slow%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-292867%22%20slang%3D%22en-US%22%3EI%20would%20not%20start%20this%20topic%2C%20but%20I've%20noticed%20previous%20one%20with%20the%20same%20title%20was%20marked%20as%20%22resolved%22%20...%20while%20I%20experience%20this%20issue%2C%20after%20trying%20all%20suggestions...%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-305858%22%20slang%3D%22en-US%22%3ERe%3A%20Gopro%20App%20is%20very%20slow%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-305858%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F89673%22%20target%3D%22_blank%22%3E%40volodymyrg58%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EPlease%20make%20sure%20that%20your%20camera%2C%20the%20phone%20and%20the%20app%20are%20all%20up%20to%20date.%3C%2FP%3E%0A%0A%3CP%3EI%20have%20just%20tested%20an%20iPhone6%20and%20did%20not%20encounter%20the%20same%20behavior%20when%20downloading%20videos.%20These%20were%20videos%20more%20than%201%26nbsp%3Bminute.%3C%2FP%3E%0A%0A%3CP%3ETo%20isolate%20the%20issue%20further%2C%20see%20if%20the%20same%20happens%26nbsp%3Bwith%20a%20different%20mobile%20device.%3CBR%20%2F%3E%20%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ELet%20us%20know%20how%20it%20goes.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 2

Gopro App is very slow

I have Hero3 black with latest update and GoPro App installed on my iPhone7.

I've never used GoPro App previously, but now I decided give it a try - unfortunately download speed is incredibly slow!

It takes 40 seconds to download 3Mb picture, as for 15 seconds video - at least 5 minutes...

I need to wait forever to get preview loaded on iPhone...

 

I have everything up to date. I read through other topics and tried different modes - AirPlane, reinstall app, re-setup wifi etc...

Is it expected performance? 

 

Sightseer
Posts: 2

Re: Gopro App is very slow

I would not start this topic, but I've noticed previous one with the same title was marked as "resolved" ... while I experience this issue, after trying all suggestions...
GoPro
Posts: 10,221

Re: Gopro App is very slow

 

Hi @volodymyrg58

 

Please make sure that your camera, the phone and the app are all up to date.

I have just tested an iPhone6 and did not encounter the same behavior when downloading videos. These were videos more than 1 minute.

To isolate the issue further, see if the same happens with a different mobile device.
 

Let us know how it goes.

 

Thanks!

Ej