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Sightseer
Posts: 2

Gopro App is very slow

[ New ]

I have Hero3 black with latest update and GoPro App installed on my iPhone7.

I've never used GoPro App previously, but now I decided give it a try - unfortunately download speed is incredibly slow!

It takes 40 seconds to download 3Mb picture, as for 15 seconds video - at least 5 minutes...

I need to wait forever to get preview loaded on iPhone...

 

I have everything up to date. I read through other topics and tried different modes - AirPlane, reinstall app, re-setup wifi etc...

Is it expected performance? 

 

Sightseer
Posts: 2

Re: Gopro App is very slow

[ New ]
I would not start this topic, but I've noticed previous one with the same title was marked as "resolved" ... while I experience this issue, after trying all suggestions...
GoPro
Posts: 28,851

Re: Gopro App is very slow

[ New ]

 

Hi @volodymyrg58

 

Please make sure that your camera, the phone and the app are all up to date.

I have just tested an iPhone6 and did not encounter the same behavior when downloading videos. These were videos more than 1 minute.

To isolate the issue further, see if the same happens with a different mobile device.
 

Let us know how it goes.

 

Thanks!

Ej