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Reply
Hiker
Posts: 10
Accepted Solution

Gopro App is very slow

Whith the latest updates i cant view or download video. One Photo take 4 minute for select and download video.
My friends with gopro hero 3 have the same problem.
Presse correct and update the app
Here you can see my video with the problem: https://youtu.be/fIKhjPVGQF4

Gopro hero3+ black
iPhone SE (like 6s)

Accepted Solutions
GoPro
Posts: 8,325

Re: Gopro App is very slow

Hello @hardystar17450

 

Thank you for sharing. It is a good thing that you included a video showing what is going on. The import duration is quite long, considering it was just a photo that was being moved. In addition, I see that the photo seems to be stuck (with pixelation and does not clear out). What happens when you try to play back a video? Also, what is the version of GoPro App that you have on your phone?

 

Was your data on while your phone was connected to the GoPro App via Wi-Fi? See if turning off your data connection will help speed up the process of transfer. Please also check the amount of storage space that you have on your phone. 

 

Let us know how it goes. 

 

Thanks, 
Marius

View solution in original post


All Replies
Hiker
Posts: 10

Re: Gopro App is very slow

Whith the latest updates i cant view or download video. One Photo take 4 minute for select and download. Videos are impossible to view or download..
My friends with gopro hero 3 have the same problem.
Presse correct and update the app
Here you can see my video with the problem: https://youtu.be/fIKhjPVGQF4

Gopro hero3+ black
GoPro
Posts: 8,325

Re: Gopro App is very slow

Hello @hardystar17450

 

Thank you for sharing. It is a good thing that you included a video showing what is going on. The import duration is quite long, considering it was just a photo that was being moved. In addition, I see that the photo seems to be stuck (with pixelation and does not clear out). What happens when you try to play back a video? Also, what is the version of GoPro App that you have on your phone?

 

Was your data on while your phone was connected to the GoPro App via Wi-Fi? See if turning off your data connection will help speed up the process of transfer. Please also check the amount of storage space that you have on your phone. 

 

Let us know how it goes. 

 

Thanks, 
Marius

Hiker
Posts: 10

Re: Gopro App is very slow

Latest gopro app
Wi-Fi connection
51Gb freespace
If i try to see video is impossible, see this:
https://youtu.be/S0BqwP-lpKQ

Tried lot of time connect disconnect poweroff cam power off iPhone ...
My friedns have the same problem with iPhone 7
I am sure that the problem is the app.
If i use Myk App for download photo do not have problems.
Hiker
Posts: 10

Re: Gopro App is very slow

Myk download test: https://youtu.be/Np63Dx2L7WM
GoPro
Posts: 10,671

Re: Gopro App is very slow

 

Hi @hardystar17450

 

Thanks for getting back to us. Whats SD card are you using?

 

Here are some troubleshooting steps we can try:

Uninstall and reinstall the app.

Ensure that the camera has the latest software version. https://gopro.com/update

Proceed with the pairing process again.

Do some test recordings

Download sample files.

 

Let us know how it goes.

 

Thanks!

Ej

 

 

Hiker
Posts: 10

Re: Gopro App is very slow


Today tested With Android phones and there are no problem. The camera is ok.
The problem is only the iOS App
You must fix the bug!
GoPro
Posts: 10,671

Re: Gopro App is very slow

Hi @hardystar17450

 

What iOS version do you have on your phone?

To isolate the issue further, please put your camera on airplane mode. Pair the camera, then try downloading some pictures and videos.

Let us know if it's still taking too long.

 

Regards,

Ej