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11-02-2019 09:21 AM
Gopro App hängt sich ständig auf und bricht Verbindung ab
[ New ]Ich habe meine gopro hero7 black im September 2019 gekauft . Jetzt habe ich immer das Problem das die Verbindung mit der Gopro App immer abbricht und ich auch Bilder aus Videos kaum heraus schneiden kann ohne das sich die App aufhängt . Habe die aktuelle App Version und auch die aktuelle gopro Version . Hat jemand eine Idee? Auch der Power Knopf an der gopro reagiert noch so wie er soll . Manchmal geht die Kamera erst ewig später aus und manchmal auch von alleine an ?
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11-02-2019 09:31 AM
Re: Gopro App hängt sich ständig auf und bricht Verbindung ab
[ New ]Hi @zippyridge25051,
May I know what phone are you using?
With regards to the connection make sure that your smart network switch is turned off to prevent your phone from searching for a network with internet connection.
Try to download the videos as well to the app or to your phone before editing them.
You mentioned that your camera turns off by itself.
Make sure that the sleep timer of your camera is not enabled.
If issue persist try to update your camera manually and check if the same issue will occur.
Regards,
-Jay
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11-02-2019 09:31 AM
Re: Gopro App hängt sich ständig auf und bricht Verbindung ab
[ New ]Hi @zippyridge25051,
May I know what phone are you using?
With regards to the connection make sure that your smart network switch is turned off to prevent your phone from searching for a network with internet connection.
Try to download the videos as well to the app or to your phone before editing them.
You mentioned that your camera turns off by itself.
Make sure that the sleep timer of your camera is not enabled.
If issue persist try to update your camera manually and check if the same issue will occur.
Regards,
-Jay