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Tourist
Posts: 3

Re: Gopro App crashing when saving or sharing quik story

@GoPro any chance you could respond to this issue? It's clearly an app bug that needs fixing. Any ETA? Currently we can't use your product. 

GoPro
Posts: 11,601

Re: Gopro App crashing when saving or sharing quik story

Hello Everyone!

 

Please try the troubleshooting steps on https://community.gopro.com/t5/en/How-to-Resolve-GoPro-App-Crashing-or-Freezing-Issues/ta-p/392953

If you have access to another phone, kindly try pairing the camera to help isolate the issue.

Let us know how it goes.

 

 

Thanks!
Ej

Highlighted
Tourist
Posts: 3

Re: Gopro App crashing when saving or sharing quik story

[ Edited ]

@aragon1006 Have tried all these troubleshooting items. Nothing worked. 

 

Can i assume GoPro are not acknowleding there is an issue with the app then? and therefore no patch on the way? 

GoPro
Posts: 830

Re: Gopro App crashing when saving or sharing quik story

@fireystorm55302 @snowyflame34116 @justinc47368 @jogga 

Sorry about the frustration - we have just found out about that, there's a crash with iOS 13.2 - the Team is investigating as we speak to sort this out.

Tourist
Posts: 2

Re: Gopro App crashing when saving or sharing quik story

Gopro App v6.2.2 released but nothing fixed :(
Tourist
Posts: 5

Re: Gopro App crashing when saving or sharing quik story

Yeah, same here. Updated to 6.2.2 hoping I'd be able to export, but it still crashes at 0% just like before.

Tourist
Posts: 2

Re: Gopro App crashing when saving or sharing quik story

I agree the GoPro App is still not fixed. I’ve updated to the latest version of the GoPro app yesterday and the app still crashes when I try to save my GoPro video to photos. I have a screen video to show the problem but I can’t add as an attachment to this post

The app is useless at the minute
GoPro
Posts: 830

Re: Gopro App crashing when saving or sharing quik story

[ Edited ]

@paulb3817 @fireystorm55302 @justinc47368 @gemmas23164 

When we found out about the 13.2 iOS crash the app version 6.2.2 was already submitted to Apple for review - the crash fix is coming in version 6.3.

This version could be sent out in beta - before being live on AppStore - DM me if you're interested.