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GoPro
Posts: 1,406

Re: Gopro App 360 Render Issue

@grahams884 @jubal07 @xanhax @daddybrothertv @activehike6810 

Sorry about that know we are investigating several issues where 360 rendering gets stuck and 360 trim doesn't work.

 

There's a beta if you want to join - 6.8 is in external beta currently. (the fixes I talked about are not on it yet)

 

To beta test GoPro App you will have to fill out a NDA first. Here: https://goprorc.az1.qualtrics.com/jfe/form/SV_3dRVirHRT9IfmBf
I'll add you to our testers' list when it's done.

Beta process:
- Android: Open this url on your phone and follow instructions to access the beta: https://play.google.com/apps/testing/com.gopro.smarty

To share feedback and for follow up > ask access to our Beta Testing feedback group
- ANDROID GROUP: https://www.facebook.com/groups/goproapp.android.beta
I manage those groups, it's a place where beta users share their feedback / ideas / bug reports / videos / questions etc...
We can then do the follow up on the Facebook group and per Messenger, it's best for me to help users that way.

Thanks :)
Anais

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Sightseer
Posts: 2

Re: Gopro App 360 Render Issue

Have completed form and also joined the Facebook group.

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Tourist
Posts: 5

Re: Gopro App 360 Render Issue

[ Edited ]

I have the same issue, sometime my video get rendered, but most of my tries the progress shows 100% then 50%. I've filled the form and joined the FB Group.

 

LG G7 ThinQ with Android 9

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GoPro
Posts: 14,626

Re: Gopro App 360 Render Issue

Sorry to hear that you are having issues with rendering your MAX footage via GoPro App, @peppylift508. As we are still investigating what the cause of the trouble is, please check out the information posted by Haindash above. 

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Hiker
Posts: 10

Re: Gopro App 360 Render Issue

I am with same issue. When I try to play or load any saved 360 video, it always stays in black screen with infinite processing circle. I can just watch a bit directly connected to camera, and very poor if I want watch more than 30 seconds, but I can't edit it and I can't do anything more. I bought a new and powerful smartphone because I couldn't install the GoPro app in my Samsung Galaxy S5. I have tried everything I have read here and nothing works
Screenshot_2020-03-09-02-08-05-063_com.gopro.smarty.jpg
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GoPro
Posts: 1,406

Re: Gopro App 360 Render Issue

@peppyspiri1514 @jubal07 @peppylift508 @grahams884 
Hi, I would suggest that you try the 6.9.1 update as fixes to 360 rendering have been made. Hopefully it will help :)