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Tourist
Posts: 3
Accepted Solution

Gopro 7 black water damage

  • Hello. The advertisement of gopro 7 black said that we can use hero 7 black underwater up yo 10 meters without case. So I use it in the pool. Result: no power on! I checked if any water broke the seal. Answer: no! Still dry in side. Why my gopro stopped working? I'm very upset with this product!

Accepted Solutions
GoPro
Posts: 9,010

Re: Gopro 7 black water damage

[ Edited ]

Hello @vutedang

 

If you have gone through the steps on the article shared above and the camera is still not powering on, the best path forward is to reach out to our Support Team.

They are available by phone or chat through https://gopro.com/help/ContactUs

Let them know of the troubleshooting steps taken.

Also, please have your camera's serial number and proof of purchase ready.

 

 

Thanks!

Ej

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All Replies
GoPro
Posts: 7,578

Re: Gopro 7 black water damage

Hello @vutedang. Yes, the camera is waterproof as described. Good to know that there is no water inside the camera. Do you notice any water at all on the LCD or the lens? If not, have a go at the troubleshooting steps here HERO7 Will Not Power On . Let us know how it goes. Thanks!

Tourist
Posts: 3

Re: Gopro 7 black water damage

Hello. No water at all on the LCD nor the lens! It do not power on after doing the instruction of troubleshooting steps. I feel the camera near the power button and the botton warming up when I plug it in to the 2A adaptor with USB C cable! No life existe on the camera. Is it dead? :(
GoPro
Posts: 9,010

Re: Gopro 7 black water damage

[ Edited ]

Hello @vutedang

 

If you have gone through the steps on the article shared above and the camera is still not powering on, the best path forward is to reach out to our Support Team.

They are available by phone or chat through https://gopro.com/help/ContactUs

Let them know of the troubleshooting steps taken.

Also, please have your camera's serial number and proof of purchase ready.

 

 

Thanks!

Ej

Tourist
Posts: 3

Re: Gopro 7 black water damage

Thank you for your answer.