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Tourist
Posts: 3

Google pixel 2 HERO 8 won't connect

[ New ]

The app finds the cam but won't connect on the 5Ghz or 2.5Ghz tried all the various trouble shooting to no avail, can anybody help, the pixel 2 is a sim free store bought model I can use on any network, Cheers Jim

 


Accepted Solutions
Tourist
Posts: 3

Re: Google pixel 2 HERO 8 won't connect

[ New ]

Update: finally got it to work had to delete the Blu-tooth connection in my phones memory then turned off wi-fi turned blu-tooth back on estblished connetion then turned wi-fi back on then it finally worked. PHEW Smiley LOL LoL anywho thanks for your help 

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GoPro
Posts: 24,583

Re: Google pixel 2 HERO 8 won't connect

[ New ]

Hi @jimathome1036

 

Please follow the steps below: 
Remove your camera entry from the GoPro App's history. 
Android: Open GoPro App. Press and hold the image of the camera and delete the entry from your camera history. 
Reset your camera’s Wi-Fi settings using the instructions on https://community.gopro.com/t5/en/Reset-Wi-Fi-Name-and-Password/ta-p/394276
Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings before attempting to re-pair to your GoPro.
 

You may also test it with another phone to help isolate the issue.

Let us know how it goes.

 

 

Thanks!

Ej

Tourist
Posts: 3

Re: Google pixel 2 HERO 8 won't connect

[ New ]

Thanks for the reply it's still not working won't connect to the 5Ghz at all, connects to the 2.4Ghz band briefly but then stops working causes my wi-fi connection on my Pixel 2 to turn off and there we have the reason the app toggles my wi-fi off and on again, don't know if this is an app issue or a pixel issue just noticed I'm not the only one who has this problem with pixel and GoPro

 

GoPro
Posts: 6,097

Re: Google pixel 2 HERO 8 won't connect

[ New ]

Hi @jimathome1036,

 

Please contact GoPro customer support for assistance. 

They can help you with that. 

 

Just let them know that you already followed the basic troubleshooting steps and provide the complete specs of your phone (Android Version, Brand and Model)


-Jay

Tourist
Posts: 3

Re: Google pixel 2 HERO 8 won't connect

[ New ]

Update: finally got it to work had to delete the Blu-tooth connection in my phones memory then turned off wi-fi turned blu-tooth back on estblished connetion then turned wi-fi back on then it finally worked. PHEW Smiley LOL LoL anywho thanks for your help 

GoPro
Posts: 6,097

Re: Google pixel 2 HERO 8 won't connect

[ New ]

Got it @jimathome1036,

 

Thanks for letting us know. 

 

 

 

-Jay