Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
Reply
Tourist
Posts: 2

Google Pixel 3a XL

[ New ]

My Google Pixel 3a XL wont find my Hero9 to download video from it despite establishing the bluetooth connection multiple times.


Accepted Solutions
Tourist
Posts: 2

Re: Google Pixel 3a XL

[ New ]

I telephoned support and got help to resolve my issue.  Basically rebooted GoPro and bluetooth so it works now.

View solution in original post


All Replies
GoPro
Posts: 29,888

Re: Google Pixel 3a XL

[ New ]

Hi @joelp816

 

What camera are you using?

What version is the GoPro App on?

Would you be able to share a screenshot of the error?

To help isolate the issue, please test if the same happens with a different phone.


Thanks!

Ej

Tourist
Posts: 2

Re: Google Pixel 3a XL

[ New ]

I telephoned support and got help to resolve my issue.  Basically rebooted GoPro and bluetooth so it works now.