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Tourist
Posts: 2

GoPro web cam v1.0.0.483 crashed Zoom client v5.5.2 (12494.0204)

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GoPro web cam v1.0.0.483 crashed Zoom client v5.5.2 (12494.0204) after installation

 

Event Viewer error :

 

Miniport GoPro RNDIS Device, {e99a22a1-8b2d-4fa4-b7d7-355b894e0a2e}, had event Fatal error: The miniport has failed a power transition to operational power

GoPro
Posts: 23,316

Re: GoPro web cam v1.0.0.483 crashed Zoom client v5.5.2 (12494.0204)

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Hi @cowlee

 

Do you observe the same when using other platforms or using Zoom through a browser?

Check out GoPro Webcam FAQ and Troubleshooting

 

Let us know how it goes.

 

Thanks!

Ej

 

 

Thanks!

Ej

Tourist
Posts: 2

Re: GoPro web cam v1.0.0.483 crashed Zoom client v5.5.2 (12494.0204)

[ New ]

Hello Ej,

 

I tried what you suggested but it didn't resolve my issue.  I am still researching for solution to remedy this.

 

Regards

 

Calvin

 

 

GoPro
Posts: 23,316

Re: GoPro web cam v1.0.0.483 crashed Zoom client v5.5.2 (12494.0204)

[ New ]

Hi @cowlee

 

What OS version is your computer on?

Have you also tested this with other platforms?

Can you also try this with the Intel version of the Zoom app?

 

Thanks!

Ej