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Reply
Tourist
Posts: 4

GoPro plus is not uploading original resolution

Hello,
None of my videos are being uploaded in original quality. Please advise.
GoPro
Posts: 7,549

Re: GoPro plus is not uploading original resolution

Hi @edgarg7246

 

You can choose whether you want to download the original or compressed file from the GoPro.com Media Gallery. 

However, when streaming from the cloud or downloading via GoPro App/Quik for Desktop, the 1080p copy will be downloaded.

How did you play/download your Plus files?

 

Thanks!

Ej


 

 

Sightseer
Posts: 2

Re: GoPro plus is not uploading original resolution

I am having the same problem. When I upload media it is not going to the cloud at full 4K. It's 1080p - or so it says, but likely even lower quality. Sorely dissapointed with the rate of uploads as well, especially to find my videos looking poor quality at best. 

 

How do I UPLOAD at 4K? Not looking to have the option to download a low res. I want the 4K to be defaulted. Thanks. 

Tourist
Posts: 4

Re: GoPro plus is not uploading original resolution

Exactly. This shouldn’t be advertised as keeping full resolution because it is not.
GoPro
Posts: 7,549

Re: GoPro plus is not uploading original resolution

Hi @edgarg7246 @madinflorida

 

Your content will be saved to the cloud both in its original resolution as well as with a compressed copy limited to 1080p resolution.

 

Thanks!
Ej

Tourist
Posts: 4

Re: GoPro plus is not uploading original resolution

I understand that is what is supposed to happen. I’m writing because it is not what is happening.  I see a 1080p compressed copy & resolutions ranging from 1600-2400p resolution.  There is no 4K resolution.

Sightseer
Posts: 2

Re: GoPro plus is not uploading original resolution

Exactly, there's not an "option" or "selection" to view the different resolutions. I have found now that when I download to the GoPro app off cloud, and then download AGAIN from App to my camera roll / iphone photos, it definitely seems to be higher res, but there is not any way of confirming it's 4K because I was never offered a choice.

 

It's extremely tedious to download essentially twice to get the original format, and defeats the purpose of storing in the cloud if I have to load it on to my phone to see the right quality, no??

GoPro
Posts: 7,549

Re: GoPro plus is not uploading original resolution

Hello!

 

If downloading a 4K video to your computer, your download options will either be 2160p/3000p or 1080p.

2160p for 16:9 and 3000p for 4:3

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

As listed above, downloading files via the GoPro app/Quik for desktop will only be up to 1080p.

 

 

Thanks!

Ej