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Tourist
Posts: 2

GoPro non visualizza il PIN per collegare il dispositivo al telefono

Buongiorno,
seguendo tutti i passaggi mostrati sull'App per collegare la Camera al telefono, la mia GoPro mi indica di inserire il PIN sul telefono ma in realtà non mostra alcun codice.
I dettagli sono:
GoPro 4 Silver
Firmware v05.00
Telefono Huawei P10 lite
Sistema operativo Android 8.0.0
Operatore TIM
Versione Gopro App 6.0 (8108)

Grazie
Highlighted
GoPro
Posts: 10,731

Re: GoPro non visualizza il PIN per collegare il dispositivo al telefono

Hi @sommail

 

If the camera is not prompting for the code, it is possible that the reset was not completed.

Please try resetting the camera's Wi-Fi information again.

https://gopro.com/help/articles/block/How-to-Reset-the-Camera-s-Wi-Fi-Name-and-Password

Once done, proceed with the pairing process again.

Let us know how it goes.

 

Thanks!

Ej

 

 

Tourist
Posts: 2

Re: GoPro non visualizza il PIN per collegare il dispositivo al telefono

Ciao, grazie mille per avermi risposto.
Ho seguito il tuo consiglio e ho provato a resettare anche la Camera ma continua a non farmi visualizzare il codice PIN per la connessione.
Ci sono altre soluzioni?
Grazie
GoPro
Posts: 3,219

Re: GoPro non visualizza il PIN per collegare il dispositivo al telefono

@sommail, thanks for posting back with an update. See if resetting the camera's setting to factory defaults will help. Follow these steps to reset the camera: Reset Camera Settings

 

Once done, see if the connection issue between camera and GoPro App will be resolved by resetting the Wi-Fi settings. Please follow these troubleshooting steps accordingly: 

  1. Remove your camera entry from the GoPro App's history. 
    • Android: Open GoPro App. Press and hold the image of the camera and delete the entry from your camera history. 
    • iOS: Open GoPro App. Tap the pencil icon in the top-left corner of the Camera menu page. Tap the red X icon to delete the camera entry from your app’s history. 
  2. Reset your camera’s Wi-Fi settings using the instructions HERE.
  3. Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings before attempting to re-pair to your GoPro using the instructions HERE.

Let us know how it goes.