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Tourist
Posts: 3

GoPro no longer connecting to my new android

So i had a OnePlus 5 which worked amazing with the hero 7 black but the minute i switched to a OnePlus 7 with Android 10 the app no longer connects to the phone. Can anyone help me with this? I assume the 6.2 version was supposed to fix the android 10 compatibility problem?
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GoPro
Posts: 17,311

Re: GoPro no longer connecting to my new android

Hello @adroithike6101


We have recently released an update for the GoPro app both on Android and iOS.
Please make sure to restart your phone before pairing it with the camera again.
Let us know how it goes.


Thanks!

Ej

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Tourist
Posts: 3

Re: GoPro no longer connecting to my new android

Hey,
Did the update and nothing's fixed it's the same problem.
Please fix it ASAP it's been a month and I cant use my GoPro.
I have so many trips scheduled in the next week and the GoPro is crucial to it.
Android 10 was in beta for months and the final version is out for 2-2½ months. Why is it taking so long?
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GoPro
Posts: 17,311

Re: GoPro no longer connecting to my new android

Hi @adroithike6101

 

This has been reported to the team and a fix will be released on the next update.

Please continue to check our website for information.

 

Thanks!

Ej

Highlighted
Tourist
Posts: 3

Re: GoPro no longer connecting to my new android

Hey,
This is really getting annoying now.
It's been 2 months and I cant use my GoPro. Why can't you'll fix this issue already. This seem to be a common problem for all OnePlus devices. Cause iv tried it with my borthers and friends OnePlus and had the same problem. You'll have the worst after sales service iv seen.