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Tourist
Posts: 2

GoPro mobile app not playing videos

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My videos that are in 'APP' don't play sometimes. If I click the play button, I get audio but the video is static. Its mostly occuring after I trim a video and want to edit it. Its happening with Hero 9 videos and Max360 video. I cleaned up the android device storage as well and now have 30GB free but still have the issue. Sometimes using the back arrow or closing the GoPro app helps but it takes multiple attempts before video playback works. Even rebooting the phone does not help. I think most of my video are recorded at the highest quality 

 

mobile: Google Pixel 4 64GB

 


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GoPro
Posts: 20,785

Re: GoPro mobile app not playing videos

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Hello, @bonejuice. Does your phone meet the system requirements for 360 Media Support in the GoPro App? There are troubleshooting steps here for you to try Have a go at them. Let us know how it goes. 

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GoPro
Posts: 20,785

Re: GoPro mobile app not playing videos

[ New ]

Hello, @bonejuice. Does your phone meet the system requirements for 360 Media Support in the GoPro App? There are troubleshooting steps here for you to try Have a go at them. Let us know how it goes. 

Tourist
Posts: 2

Re: GoPro mobile app not playing videos

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Quite sure my device supports those requirements. I will try the troubleshooting steps are report back