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GoPro
Posts: 8

Re: GoPro iOS app huge cellular data usage

[ New ]

Can you please do me a favor and go to Settings on your GoPro App -> Get Support -> Send Feedback (when email pop-up) under "Subject" put "DATA LOSS" all in caps. And please answer the following:

 

  • What country, Timezone is the phone set to?
  • Did you update the GoPro app to this version or was this your first time installing GoPro
  • Do you kill the GoPro app after you're done using it?
  • Do you have a GoPro account? If so, are you logged in?

 

I'd love to work with you on this issue

 

Thank you,

Sirio

 

GoPro
Posts: 8

Re: GoPro iOS app huge cellular data usage

[ New ]

Can you please do me a favor and go to Settings on your GoPro App -> Get Support -> Send Feedback (when email pop-up) under "Subject" put "DATA LOSS" all in caps. And please answer the following:

 

  • What country, Timezone is the phone set to?
  • Did you update the GoPro app to this version or was this your first time installing GoPro
  • Do you kill the GoPro app after you're done using it?
  • Do you have a GoPro account? If so, are you logged in?

 

I'd love to work with you on this issue

 

Thank you,

Sirio

Tourist
Posts: 13

Re: GoPro iOS app huge cellular data usage

[ New ]
@ciaparat
1. United States, Eastern (NY) Time zone
2. I installed the GoPro app about 2.5 weeks ago and ran all of the updates then. Nothing has been updated since.
3. I usually scuba dive on Sundays. I turn on the GoPro, test, check batteries, and set it up. When I finish diving, I open the app so I can view the video. I've never been able to successfully view the videos on my phone. I end up watching on the GoPro itself. Getting the files uploaded to my GoPro is extremely difficult. I do not leave the GoPro app running.
4. I have a GoPro Account and I paid $49 for the annual subscription. I am currently logged in.
Tourist
Posts: 13

Re: GoPro iOS app huge cellular data usage

[ New ]
@ciaparat

Done.
Sightseer
Posts: 1

Re: GoPro iOS app huge cellular data usage

[ New ]

Same issue.  This is ALL GoPro.  135Mb each, 119 times for a total of 16G in less than 1hr.   I wasn't uploading to the cloud.  This is inexcusable.  In general, your cameras are brilliant, but your software ...it is abysmal.

 

01/08/2021 01:52PM

Mobile data

135.0 MB

01/08/2021 01:51PM

Mobile data

135.0 MB

01/08/2021 01:51PM

Mobile data

135.0 MB

01/08/2021 01:50PM

Mobile data

135.0 MB

01/08/2021 01:50PM

Mobile data

135.0 MB

01/08/2021 01:49PM

Mobile data

135.0 MB

01/08/2021 01:49PM

Mobile data

135.0 MB

01/08/2021 01:49PM

Mobile data

135.0 MB

01/08/2021 01:48PM

Mobile data

135.0 MB

 

 

 

And so on…

 

 

 

 

 

01/08/2021 01:17PM

Mobile data

135.0 MB

01/08/2021 01:16PM

Mobile data

135.0 MB

01/08/2021 01:16PM

Mobile data

135.0 MB

01/08/2021 01:15PM

Mobile data

135.0 MB

01/08/2021 01:15PM

Mobile data

135.0 MB

01/08/2021 01:15PM

Mobile data

135.0 MB

01/08/2021 01:15PM

Mobile data

135.0 MB

01/08/2021 01:14PM

Mobile data

135.0 MB

01/08/2021 01:14PM

Mobile data

135.0 MB

01/08/2021 01:14PM

Mobile data

135.0 MB

GoPro
Posts: 2,337

Re: GoPro iOS app huge cellular data usage

[ New ]

@jenren81 @sprinkles2020 @royalridge52238 @schachman @hardystoke72606 @pietromagn7786 @jaimiepeeters @toughwater83158  @litusm2 @adeptrange024 

Sorry about that, the team is working on this matter trying to get more logs and info.

 

If you can answer, Sirio has asked some questions to help us solve this problem.

 

Can you please do me a favor and go to Settings on your GoPro App -> Get Support -> Send Feedback (when email pop-up) under "Subject" put "DATA LOSS" all in caps. And please answer the following:

 

  • What country, Timezone is the phone set to?
  • Did you update the GoPro app to this version or was this your first time installing GoPro
  • Do you kill the GoPro app after you're done using it?
  • Do you have a GoPro account? If so, are you logged in?

 

I'd love to work with you on this issue

 

Thank you,

Sirio

GoPro
Posts: 8

Re: GoPro iOS app huge cellular data usage

[ New ]

Can you please check and see if you're using "Wifi Assist"?
How to turn off iOS 9's Wi-Fi assist to save your data plan | Macworld

Tourist
Posts: 13

Re: GoPro iOS app huge cellular data usage

[ New ]

@ciaparat 

 

Wifi assist is enabled.