Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
%3CLINGO-SUB%20id%3D%22lingo-sub-437942%22%20slang%3D%22en-US%22%3EGoPro%20iOS%20app%20doesn't%20post%20360%20pictures%20correctly.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-437942%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20a%20GoPro%20Max%20and%20when%20I%20try%20to%20share%20360%20photos%20the%20app%20even%20warns%20me%20that%20the%20photo%20won't%20necessarily%20be%20displayed%20correctly%20by%20most%20sites%20and%20suggests%20Facebook%20as%20one%20of%20the%20sites%20that%20will%20show%20360%20content%20correctly.%20However%2C%20the%20360%20photo%2C%20when%20shared%20to%20Facebook%2C%20is%20not%20displayed%20correctly%20(it%20shows%20a%20very%20wide%20rectangular%2C%20super%20stretched%20out%20image).%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIs%20there%20any%20fix%20for%20this%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20did%20read%20somewhere%20that%20reinstalling%20the%20iOS%20GoPro%20app%20might%20help%2C%20but%20I%20don't%20want%20to%20lose%20all%20of%20the%20video%20clips%2F360%20frames%2Fetc.%20I%20have%20on%20there%20currently.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-437942%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EGoPro%20App%20for%20iOS%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-438066%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20iOS%20app%20doesn't%20post%20360%20pictures%20correctly.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-438066%22%20slang%3D%22en-US%22%3E%3CP%3EHi%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F122472%22%20target%3D%22_blank%22%3E%40toeside%3C%2FA%3E%26nbsp%3B%2C%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EWhich%20version%20of%20the%20GoPro%20App%20are%20you%20currently%20running%2C%20and%20which%20iPhone%20do%20you%20own%3F%20The%20most%20recent%20version%20of%20the%20iOS%20app%2C%20version%206.2.2%2C%20should've%20resolved%20the%20issue%20you%20described%2C%20unless%20you're%20experiencing%20something%20different%20than%20I%20expect.%20Can%20you%20please%20let%20me%20know%20when%20you%20get%20a%20chance%3F%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EAlso%2C%20you%20should%20almost%20never%20have%20to%20uninstall%2Freinstall%20the%20app%20to%20resolve%20any%20issues%2C%20especially%20since%20doing%20that%20will%20cause%20you%20to%20lose%20all%20your%20stored%20media.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E-%20Mowens%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-438147%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20iOS%20app%20doesn't%20post%20360%20pictures%20correctly.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-438147%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F35%22%20target%3D%22_blank%22%3E%40mowens%3C%2FA%3E%26nbsp%3BI%20just%20tried%20it%20again%20right%20now%20-%20I%20was%20running%20a%20slightly%20older%20version%20of%20the%20app%2C%20but%20just%20updated%20it%20to%206.2.2%20(3407)%2C%20and%20also%20updated%20my%20facebook%20app%20if%20that%20matters%2C%20and%20shared%20a%20360%20photo%20to%20facebook%2C%20and%20it%20did%20not%20work%20correctly%20(still%20shows%20up%20as%20a%20wide%2C%20flat%20image).%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20an%20iphone%20X.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F56774%22%20target%3D%22_blank%22%3E%40mariustanya%3C%2FA%3E%26nbsp%3BIs%20there%20a%20way%20to%20get%20the%20photos%2Fclips%20off%20my%20phone%20to%20the%20desktop%20app%3F%20I%20have%20already%20erased%20the%20media%20from%20the%20camera.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-438524%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20iOS%20app%20doesn't%20post%20360%20pictures%20correctly.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-438524%22%20slang%3D%22en-US%22%3E%3CP%3ESorry%20about%20that%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F122472%22%20target%3D%22_blank%22%3E%40toeside%3C%2FA%3E%26nbsp%3BI%20did%20some%20investigating%20of%20the%20matter.%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F56774%22%20target%3D%22_blank%22%3E%40mariustanya%3C%2FA%3E%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F35%22%20target%3D%22_blank%22%3E%40mowens%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIt's%20an%20issue%20with%20the%20Facebook%20app%20not%20seeing%20our%20metadata%20as%20360%20media.%26nbsp%3B%3CSPAN%3EOnce%20uploaded%20from%20the%20phone%2C%20the%20image%20loses%20metadata%20and%20gets%20reencoded%20to%201080x540%20image%20which%20causes%20the%20image%20to%20lose%20it's%20360%20viewing%20capability%20%3A(%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWork-around%3A%3C%2FP%3E%3CP%3E%3CSPAN%3Ethis%20issue%20is%20seen%20only%20when%20the%20image%20is%20uploaded%20from%20a%20smart%20phone%20(we%20tried%20both%20iPhone%20and%20Android).%20This%20issue%20isn't%20seen%20when%20we%20upload%20the%20image%20from%20a%20Mac%2FPC.%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3EHope%20it%20helped%20a%20bit.%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-438062%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20iOS%20app%20doesn't%20post%20360%20pictures%20correctly.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-438062%22%20slang%3D%22en-US%22%3E%3CP%3EApologies%20for%20the%20inconvenience%2C%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F122472%22%20target%3D%22_blank%22%3E%40toeside%3C%2FA%3E.%26nbsp%3BWe're%20aware%20of%20this%20and%20will%20be%20addressing%20it%20in%20future%20releases.%3C%2FP%3E%0A%3CP%3EIn%20the%20meantime%2C%20you%20may%20share%20your%20360%20media%20using%20a%20compatible%20Android%20phone%20(if%20available).%26nbsp%3B%3C%2FP%3E%0A%3CP%3ESharing%20360%20media%20through%20a%20desktop%20works%20just%20fine%2C%20so%20you%20may%20also%20do%20it%20this%20way.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-453773%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20iOS%20app%20doesn't%20post%20360%20pictures%20correctly.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-453773%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20guys%2C%3C%2FP%3E%3CP%3EI%20have%20the%20same%20problem.%20Hope%20that%20it%20can%20be%20fixed%20early.%20I%20tried%20both%20iPhone%20X%20and%20iPad%20pro%2C%20but%20the%20problem%20still%20exist.%3C%2FP%3E%3CP%3EAny%20suggestion%20plz%20give%20me%20a%20shot%20dzai121%40yahoo.com%3C%2FP%3E%3CP%3EMany%20thanks.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 4

GoPro iOS app doesn't post 360 pictures correctly.

I have a GoPro Max and when I try to share 360 photos the app even warns me that the photo won't necessarily be displayed correctly by most sites and suggests Facebook as one of the sites that will show 360 content correctly. However, the 360 photo, when shared to Facebook, is not displayed correctly (it shows a very wide rectangular, super stretched out image).

 

Is there any fix for this?

 

I did read somewhere that reinstalling the iOS GoPro app might help, but I don't want to lose all of the video clips/360 frames/etc. I have on there currently.

 

Thanks.

GoPro
Posts: 8,294

Re: GoPro iOS app doesn't post 360 pictures correctly.

[ Edited ]

Apologies for the inconvenience, @toeside. We're aware of this and will be addressing it in future releases.

In the meantime, you may share your 360 media using a compatible Android phone (if available). 

Sharing 360 media through a desktop works just fine, so you may also do it this way. 

GoPro
Posts: 232

Re: GoPro iOS app doesn't post 360 pictures correctly.

Hi @toeside ,

 

Which version of the GoPro App are you currently running, and which iPhone do you own? The most recent version of the iOS app, version 6.2.2, should've resolved the issue you described, unless you're experiencing something different than I expect. Can you please let me know when you get a chance?

 

Also, you should almost never have to uninstall/reinstall the app to resolve any issues, especially since doing that will cause you to lose all your stored media.

 

- Mowens

Tourist
Posts: 4

Re: GoPro iOS app doesn't post 360 pictures correctly.

@mowens I just tried it again right now - I was running a slightly older version of the app, but just updated it to 6.2.2 (3407), and also updated my facebook app if that matters, and shared a 360 photo to facebook, and it did not work correctly (still shows up as a wide, flat image).

 

I have an iphone X.

 

@mariustanya Is there a way to get the photos/clips off my phone to the desktop app? I have already erased the media from the camera.

 

Thanks.

Highlighted
GoPro
Posts: 661

Re: GoPro iOS app doesn't post 360 pictures correctly.

Sorry about that @toeside I did some investigating of the matter. @mariustanya @mowens 

It's an issue with the Facebook app not seeing our metadata as 360 media. Once uploaded from the phone, the image loses metadata and gets reencoded to 1080x540 image which causes the image to lose it's 360 viewing capability :(

 

Work-around:

this issue is seen only when the image is uploaded from a smart phone (we tried both iPhone and Android). This issue isn't seen when we upload the image from a Mac/PC.

 

Hope it helped a bit.

Sightseer
Posts: 1

Re: GoPro iOS app doesn't post 360 pictures correctly.

Hi guys,

I have the same problem. Hope that it can be fixed early. I tried both iPhone X and iPad pro, but the problem still exist.

Any suggestion plz give me a shot dzai121@yahoo.com

Many thanks.

GoPro
Posts: 661

Re: GoPro iOS app doesn't post 360 pictures correctly.

Hi @superstorm1774 

Did you see my message above?

It's an issue with the Facebook app not seeing our metadata as 360 media. Once uploaded from the phone, the image loses metadata and gets reencoded to 1080x540 image which causes the image to lose it's 360 viewing capability :(

 

Work-around:

this issue is seen only when the image is uploaded from a smart phone (we tried both iPhone and Android). This issue isn't seen when we upload the image from a Mac/PC.

Sightseer
Posts: 1

Re: GoPro iOS app doesn't post 360 pictures correctly.

Hi,

 

So we need to wait for an update on facebook app to fix it?