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06-20-2018 03:05 PM
GoPro iOS Quik Key Video Conversion
[ New ]Hero 5 Black
iPhone 8+ 64GB
Quik Key
GoPro App
All Apps/Firmware/iOS Up to date.
Before copying files they to the iPhone the files are converted taking up additional time and space during conversion.
Is there a way / resolution that doesn’t require this conversion process.
My Hero5 is set to 1080 / 50fps with ProTune off.
Help appreciated
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06-20-2018 03:51 PM - edited 06-20-2018 03:52 PM
Re: GoPro iOS Quik Key Video Conversion
[ New ]I think your phone supports NTSC only.
@epicstoke24613 please try to use NTSC instead of PAL on your camera and use 30 or 60FPS instead.
Best Regards,
-Jay
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06-20-2018 11:13 PM
Re: GoPro iOS Quik Key Video Conversion
[ New ]The support document at https://gopro.com/help/articles/Question_Answer/Supported-Resolutions-for-Copy-and-Share-in-the-GoPr... states ‘Depending on your device’s processing power, some higher resolution files may need to be converted to a lower resolution.’
I have an iPhone 8 that is the most powerful iPhone and would like to find a resolution that removes the conversion process.
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06-21-2018 09:29 AM
Re: GoPro iOS Quik Key Video Conversion
[ New ]Hi @epicstoke24613,
I think it would be best to contact GoPro Customer Support so that they can provide more options.
I hope it would be all sorted out.
Contact them via phone or chat.
https://gopro.com/help/ContactUs
Best Regards,
-Jay
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06-21-2018 12:28 PM
Re: GoPro iOS Quik Key Video Conversion
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06-21-2018 01:22 PM
Re: GoPro iOS Quik Key Video Conversion
[ New ]Alright @epicstoke24613,
You may try that and please let us know what will happen.
We'll wait for other users if they are experiencing the same issue.
Regards,
-Jay
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06-21-2018 03:33 PM
Re: GoPro iOS Quik Key Video Conversion
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06-22-2018 01:27 AM
Re: GoPro iOS Quik Key Video Conversion
[ New ]I’ll look to return the Quik Key to GoPro. 🙁