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Tourist
Posts: 5

GoPro hero4

[ New ]
So I have a GoPro hero4 and it used to work fine with my iPhone 8 Plus I reset the camera to deafault settings then when I try to pair it with the GoPro app it pairs but when it says to name your GoPro and input a password and try to update it come back as an error any help will be appreciate it
GoPro
Posts: 23,316

Re: GoPro hero4

[ New ]

Hi @chris120581

 

When the reset was done, was it for the camera settings or just for the Wi-Fi settings?

See if re-flashing the software helps.

Select the camera model on https://gopro.com/en/us/update then follow the instructions for a manual update.

Let us know how it goes.

You may also reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.

 

Thanks!

Ej

Tourist
Posts: 5

Re: GoPro hero4

[ New ]
The reset was the camera settings ! Now when I try to pair it it will pair but then it will send you to a screen that says name your GoPro and password when I try to put a name and password and hit where it says update it says error trying to update
GoPro
Posts: 6,097

Re: GoPro hero4

[ New ]

Hi @chris120581,

 

It would be best to download new camera firmware. 

https://gopro.com/help/articles/block/How-to-Update-GoPro-Cameras

Make sure to follow manual firmware update instruction. 

 

After that make sure to delete your camera entry/name from your phone's Bluetooth settings and from the app (GoPro App)

 

 

Pair your camera to your phone and from there you will be asked to create new camera name and password.

Tourist
Posts: 5

Re: GoPro hero4

[ New ]
It says GoPro is up to date
image.jpg
GoPro
Posts: 6,097

Re: GoPro hero4

[ New ]

@chris120581, If your camera is updated just delete your camera entries from the app and from your phone bluetooth settings.

Tourist
Posts: 5

Re: GoPro hero4

[ New ]
I erased the camera from my Bluetooth settings but how do I do the entries from the app
GoPro
Posts: 6,097

Re: GoPro hero4

[ New ]

@chris120581, open the app then click on the camera icon on the lower left hand side. 

If you can see your camera on the list click on the pen/pencil icon then delete the camera. 

You can skip that if you don't have any paired camera. 

 

If you are not being asked to create new password it would be best to contact GoPro customer support. 

 

 

-Jay