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Sightseer
Posts: 1
Accepted Solution

GoPro hero4 Media not loading in App

Gopro hero4 is paired correctly with capture app via bluetooth, wifi connection is made.

 

When I want to load media, things go wrong. 'there seems to be an issue connecting to your GoPro'......

 

i tried a lot:

- camera and Iphone on and off

- delete camera from capture app

- delete wifi settings on camera

- new pairing camera and phone

- latest firmware on camera

 

any other idea's? few weeks ago all went perfect and now all of a sudden things don't work.... or has it something to do with a iOs update?

 

 


Accepted Solutions
GoPro Community Manager
Posts: 5,862

Re: GoPro hero4 Media not loading in App

@ph7035 - Are you trying to pair using bluetooth, without the wifi? If so, make sure you pair using the wifi setting first. Bluetooth will connect after that connection is complete.


If that's not it, it does sound like you've done all of the troubleshooting steps. Our team at https://gopro.com/help/ContactUs can dig into this with you though.

 

Jeff

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All Replies
GoPro Community Manager
Posts: 5,862

Re: GoPro hero4 Media not loading in App

@ph7035 - Are you trying to pair using bluetooth, without the wifi? If so, make sure you pair using the wifi setting first. Bluetooth will connect after that connection is complete.


If that's not it, it does sound like you've done all of the troubleshooting steps. Our team at https://gopro.com/help/ContactUs can dig into this with you though.

 

Jeff