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Tourist
Posts: 4

GoPro hero 4 not pairing with iphone

Hi my camera will not pair with iPhone , the Bluetooth icon is on an the camera has been recognised but when I click on the camera in app it just says go to settings and connect with camera, but it has already connected in WiFi ?
GoPro
Posts: 9,299

Re: GoPro hero 4 not pairing with iphone

[ Edited ]

Hello @grandsand0338

 

Try the steps to fix detailed in this article on troubleshooting GoPro App Connectivity Issues. Let us know how it works out. 

 

Thanks,  
Marius

 

 

Tourist
Posts: 2

Re: GoPro hero 4 not pairing with iphone

Hello @mariustanya guess you mentioned the wrong user id in the above reply. Thanks :-)
GoPro
Posts: 9,299

Re: GoPro hero 4 not pairing with iphone

Apologies, @fireysurf03745. Thank you for the calling my attention. Cheers!

Tourist
Posts: 4

Re: GoPro hero 4 not pairing with iphone

Hi mariustanya have tried the above method and although camera is saying it’s paired when I click on picture of camera on app it still takes me back to review WiFi settings ?
Tourist
Posts: 4

Re: GoPro hero 4 not pairing with iphone

Hi mariustanya GoPro won’t load media from camera ?
GoPro
Posts: 5,358

Re: GoPro hero 4 not pairing with iphone

 

Hi @grandsand0338,

 

Is it now paired?

And right now you can't view media on the app?

 

Can you please post a screenshot?

Also may I know the app you're using?

 

 

Thanks,

-Jay

Tourist
Posts: 4

Re: GoPro hero 4 not pairing with iphone

I’m using the GoPro app and when all is connected I click on camera for media and reverts back to same page saying go back to connect camera WiFi