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Tourist
Posts: 3

GoPro hero 4 black: No paring PIN

Hello

 

I've updated the to 5.0

Reset camera and wifi many times.

But it is still no paring PIN shown on the screen.

 

Anyone can help me solve this problem?

GoPro
Posts: 7,891

Re: GoPro hero 4 black: No paring PIN

Hello @redjump42872

 

Has the camera been paired to a mobile device previously? If the camera is being paired to the same mobile device, make sure to delete it first from the list of Wi-Fi and Bluetooth connections. This will allow the camera to generate a PIN once the pairing is initiated. 

 

The troubleshooting steps detailed at Troubleshooting GoPro App Connectivity Issues will walk you through further troubleshooting. Feel free to post back for any question or concerns. 

 

Thanks!

Tourist
Posts: 3

Re: GoPro hero 4 black: No paring PIN

" If the camera is being paired to the same mobile device, make sure to delete it first from the list of Wi-Fi and Bluetooth connections."

I lost my phone so not possible to delete it from APP. Then how do I delete it from the list?

 

GoPro
Posts: 9,584

Re: GoPro hero 4 black: No paring PIN

Hi @redjump42872

 

If the camera is not prompting a Bluetooth PIN, then the reset may have not completed successfully.

I suggest manually updating the camera then try to reset the Wi-Fi settings again.

https://gopro.com/en/us/update/hero4

Let us know how it goes.
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs  

 

Thanks!

Ej

Tourist
Posts: 3

Re: GoPro hero 4 black: No paring PIN

Hi, I just manually updated to 5.0
Still no PIN
GoPro
Posts: 9,584

Re: GoPro hero 4 black: No paring PIN

Thanks for trying @redjump42872

Please reach out to our Support Team to check on this further.

They are available by phone or chat through https://gopro.com/help/ContactUs

 

Regards,

Ej