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Sightseer
Posts: 1

GoPro hero 3 will not connect to app following IOS 13 upgrade

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Can’t connect my Gopro3 with my IPhone6 following upgrade to IOS13. My older IPhone operating on IOS12 hooks up. I have followed all help messages and have deleted and reloaded the app.

Accepted Solutions
Sightseer
Posts: 3

Re: GoPro hero 3 will not connect to app following IOS 13 upgrade

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Hi @jayr3438, the wifi+firmware update using the microSD card did the trick, it's working now.

Many thanks

View solution in original post


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Hiker
Posts: 13

Re: GoPro hero 3 will not connect to app following IOS 13 upgrade

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Is the password working?
GoPro
Posts: 12,950

Re: GoPro hero 3 will not connect to app following IOS 13 upgrade

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@bluebeach1382, an update for the GoPro App (v6.1) has been recently released. Please ensure to have the latest version of the app and iOS on your phone installed. Then have your mobile device restarted before attempting to pair the camera with the app again.

 

If the issue persists, there are some troubleshooting suggestions here https://community.gopro.com/t5/en/Troubleshooting-GoPro-App-Connectivity-Issues/ta-p/392964 that will help resolve the issue.

 

Additionally, what's the phone model used and mobile exact iOS version installed?

Sightseer
Posts: 3

Re: GoPro hero 3 will not connect to app following IOS 13 upgrade

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Same issue here, GoPro Hero 3, iPhone 7 iOS 13.2 GoPro App v6.2.2
Note that on my iPad iOS 12 the camera still works great
Sightseer
Posts: 3

Re: GoPro hero 3 will not connect to app following IOS 13 upgrade

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I’m having the same issue. The WiFi connects to the WiFi but the app won’t load any media or connect to the camera since IOS 13.2.2
GoPro
Posts: 18,700

Re: GoPro hero 3 will not connect to app following IOS 13 upgrade

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Hello @andreimagic and @lewisg038. Have you been able to try out the troubleshooting steps on the link provided? 

 

After the updates, restart your phone and try pairing with the camera again. Connectivity should be working this time. 

 

If the issue persists, reset Wi-Fi connection by forgetting GoPro first from the list of Wi-Fi networks on your phone settings and deleting it from the list of Bluetooth devices. Also, remove the camera from the list on the GoPro App. 

 

Let us know how it goes. Thanks!

Sightseer
Posts: 3

Re: GoPro hero 3 will not connect to app following IOS 13 upgrade

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I have attempted all the troubleshooting settings and no joy. I’ve used another iPhone with IOS12 and it works perfectly but any phone on IOS13 it doesn’t pair at all. Like I’ve said tried all the things you’ve mentioned and still nothing.
GoPro
Posts: 18,700

Re: GoPro hero 3 will not connect to app following IOS 13 upgrade

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Thank you for the update, @lewisg038. Do you get any error message when you attempt to connect the camera to your phone? Which phone model are you using?