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Tourist
Posts: 3
Accepted Solution

GoPro for Android 8.0 doesn´t communicate w H5B

HI

 

Hadn´t used my H5B for while, after I updated the app and the firmware for my camera.

Last week I was noticing that the app connects with camera (camera menu shows its connected), but I cannot view camera view in my phone app... App says it cannot communicate with the camera. Even I tried to repair the devices.

  1. I tried to uninstall and reinstall the Android app. 
  2. I deleted the cache memory in my phone between uninstall and reinstalling the App.
  3. Reinstalled manually the 2.60 software
  4. I downgraded the firmware for my H5B from 2.60 -> 2.51. I assume that was the last working version.

Still the issure presist. I cannot connectthe app and camera completly and view the camera with my phone.

Iam using Oneplus 3T with Android Oreo software.

 

Any suggsestions are welcome.

 

TNX, Reno


Accepted Solutions
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GoPro
Posts: 3,924

Re: GoPro for Android 8.0 doesn´t communicate w H5B

Hey @royaltree86445,

 

If you run through these steps one more time without success I would get in touch with our Support Team directly: https://gopro.com/help/articles/Solutions_Troubleshooting/GoPro-App-Camera-Connection-Troubleshootin...

 

https://gopro.com/help/ContactUs

 

They should be able to troubleshot your specific phone.

 

Best,

Ryan 

View solution in original post


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GoPro
Posts: 3,924

Re: GoPro for Android 8.0 doesn´t communicate w H5B

Hey @royaltree86445,

 

If you run through these steps one more time without success I would get in touch with our Support Team directly: https://gopro.com/help/articles/Solutions_Troubleshooting/GoPro-App-Camera-Connection-Troubleshootin...

 

https://gopro.com/help/ContactUs

 

They should be able to troubleshot your specific phone.

 

Best,

Ryan 

Highlighted
Tourist
Posts: 3

Re: GoPro for Android 8.0 doesn´t communicate w H5B

Hi Ryan

 

@ryanv12566Thank You fot the support link.

Most of the measurements I had tried before, exept one - i didnt delete the WIFI network in the phone for my GP5H. I deleted the network called my GPXXXXXX. Then I paired my phone again as it was in the instructions.

Now my Gopro is working and paired correctly to my phone. PS! Iam still in SW version 2.51. I will update the firmware also this eavning...

 

Thank You inece again

 

Reno