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Sightseer
Posts: 1
Accepted Solution

GoPro connects to app / app doesn’t connect to hero 7 black

I am trying to connect the hero 7 black to my iPhone app, I have experienced the same issue in both of my iPhones

App finds camera
Click to connect
Camera claims pairing successful
App claims pairing failed

I have tried changing the WiFi band and tried reconnecting my iPhone to the WiFi keep getting the same error.

Accepted Solutions
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GoPro
Posts: 4,720

Re: GoPro connects to app / app doesn’t connect to hero 7 black

 

Hi @snowywater41766,

 

Please try this.

 

Reset the camera to factory settings. 

Reset your Wi-Fi Connection.

 

Delete Bluetooth Device ID on your Phone.

 

Pair the camera and phone again. 

 

Make sure bluetooth and Wi-Fi is turned on.

 

Check if the Wi-Fi is connected to the camera instead of Wi-Fi network with internet access.

 

Regards,

-Jay 

View solution in original post


All Replies
Highlighted
GoPro
Posts: 4,720

Re: GoPro connects to app / app doesn’t connect to hero 7 black

 

Hi @snowywater41766,

 

Please try this.

 

Reset the camera to factory settings. 

Reset your Wi-Fi Connection.

 

Delete Bluetooth Device ID on your Phone.

 

Pair the camera and phone again. 

 

Make sure bluetooth and Wi-Fi is turned on.

 

Check if the Wi-Fi is connected to the camera instead of Wi-Fi network with internet access.

 

Regards,

-Jay