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Sightseer
Posts: 1
Accepted Solution

GoPro connection with iPhone app keeps dropping out. Impossible to sync photos and videos

(GoPro Hero7 Black)
Just wondering if anyone knows how to fix this issue. I select photos and videos to transfer to my phone via the GoPro app; sometimes I get a few files and then the connection is lost between GoPro and iPhone and the transfer is cancelled.

I’ve tried deleting the pairing and re-pairing with the GoPro. I’ve tried it on someone else’s iPhone and the same issue happens. Ive changed the wifi band from 5GHz to 2.4GHz. My GoPro is updated to the latest update too.

Accepted Solutions
GoPro
Posts: 3,505

Re: Betreff: GoPro connection with iPhone app keeps dropping out. Impossible to sync photos and v...

 

Hi @shylote @quickdive33851,

 

Please check your Wi-Fi Connection.

You might have smart switch enabled.

 

Mobile phones are automatically connecting to a Wi-Fi Network with Internet access. 

 

It will disconnect from the camera since the camera don't have internet access. 

 

Regards,

-jay 

 

 

 

View solution in original post


All Replies
Tourist
Posts: 5

Betreff: GoPro connection with iPhone app keeps dropping out. Impossible to sync photos and videos

I have the same problems, but with Android APP.
I ve also tried with different Handys. Maybe we should send it back and try another one. Cant fix since Weeks.
GoPro
Posts: 3,505

Re: Betreff: GoPro connection with iPhone app keeps dropping out. Impossible to sync photos and v...

 

Hi @shylote @quickdive33851,

 

Please check your Wi-Fi Connection.

You might have smart switch enabled.

 

Mobile phones are automatically connecting to a Wi-Fi Network with Internet access. 

 

It will disconnect from the camera since the camera don't have internet access. 

 

Regards,

-jay