GoPro app says needs more space to download video but iphone has plenty of free space [ New ]

[redgorge31077]

Trying to download <10min video at 1080/30 to my iPhone 6s, GoPro app says needs more space but the phone has 8GB free space. Not sure of the exact file size but would have thought only around 1.5GB.

Any help would be greatly appreciated.

[mariustanya]

Hello @redgorge31077, 

Is this a recent happening? Is this happening to all videos that you are trying to download? Is the 8 GB free space on your phone's SD card or internal memory? The GoPro app would detect the remaining memory storage space on your phone's internal memory. If this is not the case see if uninstalling and re-installing the app will help. Also try downloading shorter video clips. Let us know how it goes. 

Thanks, 
Marius

[stljohnj]

It doesn’t! Ever since GoPro changed the app this happens to me. Uninstall/reinstalled like 27 times. Nothing. Almost 100gb free and can’t download a single file!

[mariustanya]

Hello @stljohnj.  This is odd. Are you getting any particular error message? If you can, please send us screenshots showing the error message as well as the information on the remaining storage on your phone. Also indicate the version of GoPro app you are using, the OS version and the model number of the phone that you have, and the firmware version as well as the camera model that you are using. We hope to hear back from you. Thanks!