Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
Reply
Tourist
Posts: 5

Re: GoPro app 'save to phone' / not automatically in Google Photos

[ New ]

Exactly! It just doesn't make any real sense for anyone desiring to edit their footage in another video editing app on their phone! Plus, it appears that each file MUST BE DUPLICATED in order to "save to phone"... this is terrible. I love the GoProro camera, but the GoPro Quik app + software???????? I won't say what I think about that!

Tourist
Posts: 5

Re: GoPro app 'save to phone' / not automatically in Google Photos

[ New ]

Which absolutely SUCKS for anyone who dislikes your ...ehm... cute little Quik app.

GoPro
Posts: 18,696

Re: GoPro app 'save to phone' / not automatically in Google Photos

[ New ]

Hello Everyone. This new method of saving files comes with a few benefits including better/faster storage quality, live streaming directly to Facebook fan pages, permanent media storage for Quikstories, and others. As was already mentioned, our team is always on the lookout for fixes and improvements to enhance user experience. We appreciate your sharing of insights. Thanks!

Hiker
Posts: 15

Re: GoPro app 'save to phone' / not automatically in Google Photos

[ New ]

@mariustanya wrote:

This new method of saving files comes with a few benefits including better/faster storage quality


What does 'better/faster storage quality' mean?

Please explain how this new workflow achieves this compared with saving to a location which can be accessed by the phone's default gallery app.

Please explain how having an additional step to save to the phone's default media location is better.

Please explain how having duplicate media files is better.

 


@mariustanya wrote:

We appreciate your sharing of insights. Thanks!


My insight:

When transferring media from GoPro device to phone, it should be placed in a default folder accessible to the phone's gallery (not some obscure location only visible to GoPro). Is there any reason why the GoPro app, Quik etc can't also do their thing with this save location?

Tourist
Posts: 2

Re: GoPro app 'save to phone' / not automatically in Google Photos

[ New ]
Complete agree, my iPad and iPhone are only 32GB. When I’m away on trips it’s a nightmare, currently using a new 8 Black. Back in the day my GoPro 3 saved files into a folder under Apple’s Photo App, perfect, all these photos get backed up to my Apple iCloud account, and when my device is running low, the photos get optimised leaving just thumbnails behind.

With this new method, ie photos being in the app make the GoPro app unusable because it uses up all the storage on my devices. Only option is not to use it.

I can’t see this being changed though because if we’re being honest, GoPro want to sell you cloud storage, and not have you using someone other vender, apple/google/OneDrive. It’s all about the money and not customer service. I’d love to see the requests from users saying “please change the app and store all my media where I can’t access it”, please let us know how many of these you had @GoPro?
Sightseer
Posts: 1

Re: GoPro app 'save to phone' / not automatically in Google Photos

[ New ]

This is complete bs. I've bought GoPro8 not for this. I probably should think to return it. Instead of easy way to get and sync MY OWN footage I have now to follow some flow some stupid Product Owner decided to implement. I have three kids - so I value my time and as others here clearly see when something as dishonest as this new FEATURE is being added. Shame on you GoPro.

Tourist
Posts: 3

Re: GoPro app 'save to phone' / not automatically in Google Photos

[ New ]

I tried the GoPro plus add on, not worth it at all when you have to go through so many steps just to save your footage.

I link my app to the camera, see the videos I shot. It doesn't automatically go to the cloud (like it should), instead I have to save to the device using up a ton of storage. Inevitably I have no storage to continue to save and so the cloud backup is a waste. When I DO manage to save to device, then upload to app, then upload to cloud, I try to put it into Google Photos and it doesn't go in there.

 

This is bush league for a $500 camera to be honest. Canceling and will just use the sd cards to manually load onto my laptop and suffer through the old fashioned way to create movies. 

GoPro
Posts: 12,924

Re: GoPro app 'save to phone' / not automatically in Google Photos

[ New ]

@bike99, there are about four ways on how you can add the media files to your GoPro PLUS cloud storage. When using the GoPro App on your mobile device to upload the media files, it'll require that you download first the footage into the app before it starts uploading the media to the cloud (with Mobile Upload enabled and the mobile device is within Wi-Fi range).

If Mobile Upload isn't an option (e.g. insufficient mobile device storage), you can set up the Auto Upload in the camera. This feature lets you easily upload the media files to the PLUS cloud directly from the camera. Please see How to Set Up Auto Upload with GoPro Plus for the setup instructions. Once it is set, you'll just have to connect the camera to a wall charger with an output of 5V 2A and make sure it is within the Wi-Fi range. When your camera is sufficiently charged, the Auto Upload will start.

For further reference, see How to Add Media to GoPro Plus.