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Sightseer
Posts: 1
Accepted Solution

GoPro app not working proper

[ Edited ]

Hello,

 

very confusing app on IOS

Pressing a capture button on the app allows me to see live what the hero 5 see and i can do captures but trying to download new pictures safed on the hero5 is not possible because "GoPro not found".

This is ridiculous 

 

Very fiddly user experience.


Accepted Solutions
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GoPro
Posts: 16,228

Re: GoPro app not working proper

 

Hi @harrysan

 

Sorry for any troubles caused. Try to unpair the camera from your phone:

  • Open the GoPro app. 
  • Tap on the pencil icon on the upper left hand side. 
  • Then tap on the red X next to the camera name.

Once done, please proceed with the pairing process again. 

Should it still be the same, you may need to uninstall and reinstall the GoPro app or reset the camera's Wi-Fi settings.

 

Let us know how it goes.

 

Thanks!
Ej

 

View solution in original post


All Replies
Highlighted
GoPro
Posts: 16,228

Re: GoPro app not working proper

 

Hi @harrysan

 

Sorry for any troubles caused. Try to unpair the camera from your phone:

  • Open the GoPro app. 
  • Tap on the pencil icon on the upper left hand side. 
  • Then tap on the red X next to the camera name.

Once done, please proceed with the pairing process again. 

Should it still be the same, you may need to uninstall and reinstall the GoPro app or reset the camera's Wi-Fi settings.

 

Let us know how it goes.

 

Thanks!
Ej

 

Highlighted
Tourist
Posts: 5

Re: GoPro app not working proper

Hi harrysan , yes! It's working just fine after I have uninstalled and reinstalled the latest version of the GoPro app. Thanks for the solution :) 

 

 JasonSmith