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Sightseer
Posts: 2
Accepted Solution

GoPro app not enough space

I have loads of space on my ipad, iphone 7 plus and iphone x but the gopro app 6.4.1 keep telling me not enough space.


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GoPro Community Manager
Posts: 7,081

Re: GoPro app not enough space

Those should be able to be processed then. The only issue I can see is if there's something preventing your phone from being able to process or show 4K content. We have some info on that at https://gopro.com/help/articles/block/hevc.

 

If that's not it, our team at https://gopro.com/help/ContactUs can do some additional troubleshooting with you on this.

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GoPro Community Manager
Posts: 7,081

Re: GoPro app not enough space

Are any files able to move over, like just the photos? Also, what's the resolution settings of the videos? Note that videos recorded in high resolution (e.g. 4K and 2.7K) will take up larger storage space in your SD card.

 

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Sightseer
Posts: 2

Re: GoPro app not enough space

Didn’t try with photo, only use GoPro for video. The files are roughly 2-4gb per file (4K 60fps, in total 8gbs) which I can see them as I am using usb cable to transfer them to my pc as alternative now. Each of my 3 devices has at least 20gbs
Highlighted
GoPro Community Manager
Posts: 7,081

Re: GoPro app not enough space

Those should be able to be processed then. The only issue I can see is if there's something preventing your phone from being able to process or show 4K content. We have some info on that at https://gopro.com/help/articles/block/hevc.

 

If that's not it, our team at https://gopro.com/help/ContactUs can do some additional troubleshooting with you on this.