Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
Reply
Highlighted
Tourist
Posts: 4

GoPro app not compatible with LG LM-X410MK

Do you know why this is and whether there is a work around?

The phone is running Android 8.1.0

Highlighted
Tourist
Posts: 4

Re: GoPro app not compatible with LG LM-X410MK

It is so frustrating to encounter this obsticle after I spent $400 for my new camera. The frustration is only compounded by the delay in getting a reply to my question. Erggg! I suspect the answer will be that I will have to use my camera without an app or get a new phone. If so, I only have myself to blame. I should have done more research on how a GoPro works rather than just buying what I thought was the best camera I could get. Dang it!

Highlighted
Tourist
Posts: 4

Re: GoPro app not compatible with LG LM-X410MK

Hello? Do you guys reply to these inquiries? 

Highlighted
GoPro
Posts: 17,523

Re: GoPro app not compatible with LG LM-X410MK

HI @planetvance

 

What specific error message are you getting?

Have you tried pairing the camera with another phone?

 

 

Thanks!

Ej

Highlighted
Tourist
Posts: 4

Re: GoPro app not compatible with LG LM-X410MK

There is no error message. The play store says the app is not compatable with my phone.

Highlighted
GoPro
Posts: 8,476

Re: GoPro app not compatible with LG LM-X410MK

@planetvance, apologies for any inconvenience this is causing you. We've already shared this information with the team in charge. I'll keep you posted as soon as new information is available.

In the meantime, if available, are you able to download the GoPro App on other mobile devices?

Your patience and understanding are very much appreciated.