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Tourist
Posts: 3

GoPro app crashing when saving 360 video

[ New ]

Hi there,

 

I am having major issues with teh GoPro App.

When I try to save a video from the GoPro, it transfers the file entireley, and then at the very last moment, when the status switches to "saving" the app crashes.

I then setup GoPro Plus, so the files save into the cloud.  When I use the app to download the video from GoPro Plus cloud, it's the exact same.  the video may download for 10 minutes (depending on size) and then when status switches to "saving" at the last moment, the app crashes.

 

This is making the device unusable.  

 

Please help.

Highlighted
Tourist
Posts: 3

Re: GoPro app crashing when saving 360 video

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Update:
This is a GoPro Max, and the phone is an iPhone X

GoPro
Posts: 20,791

Re: GoPro app crashing when saving 360 video

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Sorry to hear that you are having issues with the app and your MAX camera, @darylg5. Is your MAX updated to the latest firmware? Which OS is your iPhoneX running on? Also, do you have GoPro App version 6.18.1 installed? 

 

There are troubleshooting steps here for you to try. Let us know how it goes. Thanks!

Tourist
Posts: 3

Re: GoPro app crashing when saving 360 video

[ New ]

I am running the latest version of iOS and the Max is fully updated.

The GoPro app is 6.18.1(3993)

GoPro
Posts: 29,783

Re: GoPro app crashing when saving 360 video

[ New ]

Hi @darylg5

 

Were you able to try the steps shared on the link above?

Does the same happen when saving 360 photos or regular videos?

Is there another phone you can test the camera with?

This will help us isolate the issue further.

 

Thanks!

Ej