Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
Reply
Highlighted
Hiker
Posts: 18

GoPro app crashes when saving/sharing story

GoPro app version: 6.5 (3495)

Phone: iPhone Xr, 128GB

Model: MRY92QN/A

iOS: 13.3

Free Memory On phone (incl, GoPro App): 68GB

Used Space GoPro App: 26GB

 

GoPro app crashes when i try to share or save a story. The story contains 20 clips with both 2,7K/60FPS and 4K/60FPS footage. The longest/largest clip are 4004MB (4GB), 8:52. All clips contains Hi-lites.

The lenght of the movie i am trying to save/share are 02:12.

 

The save/share starts and at about half time it crashes.

Highlighted
Hiker
Posts: 18

Re: GoPro app crashes when saving/sharing story

[ Edited ]

Update:
iOS version is now updated to 13.3.1
Same problem.

 

Forgot...

Camera Model: Hero 7 Black, latest firmware.

Highlighted
GoPro
Posts: 12,896

Re: GoPro app crashes when saving/sharing story

Hello @pinnen

 

Does the same happen if you a create a story with just about a minute length?

How about when sharing/saving clips?

If you have access to another phone, please see if you can replicate the issue.

 

 

Thanks!

Ej

 

Highlighted
Sightseer
Posts: 1

Re: GoPro app crashes when saving/sharing story

My GoPro app is doing this also and I’m not even getting to 1 minute! Used the bug update, same issue...did hard reset on iphone...same issue. Even my hubby’s iphone did it also!
Highlighted
Tourist
Posts: 2

Re: GoPro app crashes when saving/sharing story

i have the same problem on an iphone6+. The app is useless. Over half my video segments will not sharea.Either you get the sponning wheel then it crashes or it crashes immediately. And why can’t we use the app to save directly to the ios photos app and bypass the saving inthe (useless) gopro app? The current system wastes a massive amount of phone storage if you want to use imovie to make your videos . Altogether gppro software is a frustrating experience
Highlighted
GoPro
Posts: 1,016

Re: GoPro app crashes when saving/sharing story

@pinnen @adroitspir67652 @sweetsurf5212 

 

Sorry about that, I can suggest that you try using the beta of the app - currently version 6.7 is in beta - as it has many bug/crash fixes.

 

However one thing I'm also thinking is that you're using heavy/big files > 20 clips with both 2,7K/60FPS and 4K/60FPS footage. The longest/largest clip are 4004MB (4GB), 8:52 > which could be what's causing the app to crash due to memory issue. 

Did you try the same export without the big 4GB file?

 

If you want to join the beta:

You will have to fill out a NDA first. Here: https://goprorc.az1.qualtrics.com/jfe/form/SV_3dRVirHRT9IfmBf
I'll add you to our testers' list when it's done.

Beta process:
- iOS: install TestFlight on your device, invitation will come per email
To share feedback and for follow up > ask access to: 
- iOS GROUP: https://www.facebook.com/groups/goproapp.ios.beta
It's a place where beta users share their feedback / ideas / bug reports / videos / questions etc...
We can then do the follow up on the Facebook group and per Messenger (Anais GoPro), it's best for me to help users that way.

Highlighted
Hiker
Posts: 18

Re: GoPro app crashes when saving/sharing story

Thank you all for your answers.
I managed to save the movie to iPhone pictures. All i did was just to change music track and shortened the clip to best music ending.
I haven’t been able to share to YouTube, but that could be a YT thing...