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Reply
Tourist
Posts: 5

GoPro app collapsed | Multipled its size several times and took all the free space on my iPhone

My iPhone collapsed due to out of free space...GoPro app took almost 10GB with not much data in it..and if there it is somewhere, then where can I find it? And how to resolve to erase all the data it claims to have in it, please? Please help.

Not mentioning I spent days and hours by mistake making new videos in GoPro and it actually for unknown reason, deleted vast parts of originally created videos. 2-3 days lost. Based on if I get any answer and solution here, I will either solve this or will have to radically erase the app with very heartbreaking time waste.

 

Has anyone had similar kind of problem? How can I get into the app sufficiently enough to erase any multiple or bugged data? Or GoPro can you update the app to solve my problem?

 

Thank you anyone.

Marek

GoPro
Posts: 9,726

Re: GoPro app collapsed | Multipled its size several times and took all the free space on my iPhone

Hi @fastdive15468

 

Sorry for any troubles caused.

Did you also copy the files to Photos?

 

You may also reach out to our Support Team so they can look into this further.

They are available by phone or chat through https://gopro.com/help/ContactUs
 

 

Thanks!

Ej

Tourist
Posts: 5

Re: GoPro app collapsed | Multipled its size several times and took all the free space on my iPhone

Hi Aragon1006,

 

Well, depends which ones do you mean. Those from QUIK goes easily. However, those, I am troubled with in the new GoPro APP - not possible. It still kept trying to "prepare" the file to be either downloaded or shared (based on which ever option I chose) and after saying it failed for unknown reason, it only enlarged the app from about 3,9 GBs into current 9.8GB and I don't really have what else to erase to give it another go ending by failure. The videos are there, but are unshareble and undownloadable by any means known to me.

 

Can you see any way out of this without losing the footage, please? Cheers.

Tourist
Posts: 5

Re: GoPro app collapsed | Multipled its size several times and took all the free space on my iPhone

So, my final situation is that the iPhone backed up the apps itself due to insufficient space and when I turned it back to normal, the amount of storage taken was still the same, but all the finalize movies are gone...Smiley Frustrated that's it I think...can you expain how en empty app can still be 10Gb large? Thanks.

Spoiler
 
GoPro
Posts: 9,726

Re: GoPro app collapsed | Multipled its size several times and took all the free space on my iPhone

Sorry for the delay @fastdive15468

 

Do you have the GoPro files stored on your phone's Photo app?

 

Thanks!

Ej

Tourist
Posts: 5

Re: GoPro app collapsed | Multipled its size several times and took all the free space on my iPhone

Dear @aragon1006 

I have them in my SD card and can send them to photos if I have to as well. But where do you point with this, please?

Thanks.

GoPro
Posts: 9,726

Re: GoPro app collapsed | Multipled its size several times and took all the free space on my iPhone

Hi @fastdive15468

 

Sorry for the delay

I did test on an iPhone8, after deleting the media files, the app data size was still the same.I

I power cycled the phone and the information was updated.

Kindly try this on your end.

Let us know how it goes.

 

Thanks!

Ej

Sightseer
Posts: 1

Re: GoPro app collapsed | Multipled its size several times and took all the free space on my iPhone

[ Edited ]

@aragon1006 wrote:

Hi @fastdive15468

 

I did test on an iPhone8, after deleting the media files, the app data size was still the same.I

I power cycled the phone and the information was updated.

Kindly try this on your end.

Let us know how it goes.

 

Thanks!

Ej


Those from QUIK goes easily. However, those, I am troubled with in the new GoPro APP - not possible. It still kept trying to "prepare" the file to be either downloaded or shared (based on which ever option I chose) and after saying it failed for unknown reason, it only enlarged the app from about 3,9 GBs into current 9.8GB and I don't really have what else to erase to give it another go ending by failure.