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Tourist
Posts: 3
Accepted Solution

GoPro app can't connect to Hero 7 on the Motorola one vision

I can't connect to my Hero 7 from the GoPro app on my New phone (Motorola one vision) if I use my old phone I can connect to my Hero 7. So the problem seems to be related to the compatibility with the New phone. Can you please tell me if there is an update or fix to solve this issue?

Accepted Solutions
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Tourist
Posts: 3

Re: GoPro app can't connect to Hero 7 on the Motorola one vision

Yes! I can confirm, after the software update of the Motorola One vision I now can connect my GoPro!

View solution in original post


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GoPro
Posts: 15,523

Re: GoPro app can't connect to Hero 7 on the Motorola one vision

Hello @gabes35425. Our team is working on full support for your Android device and many others in the future. You may watch out for updates on the app through this link: Software Update Release Information . Apologies for any inconvenience in the meantime. 

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Sightseer
Posts: 1

Re: GoPro app can't connect to Hero 7 on the Motorola one vision

Same problem for me: my new Motorola One Vision cannot pair with GoPro Hero 5 black.
No issues with my old phone.
Already tried many times to reset connections.
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Tourist
Posts: 3

Re: GoPro app can't connect to Hero 7 on the Motorola one vision

Hi, I got an update for the app today. I still cant connect my GoPro tot my phone. When will my phone be compatible?
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Sightseer
Posts: 1

Re: GoPro app can't connect to Hero 7 on the Motorola one vision

IS there some explanaton why it is not working ? Why is nobody helping ?

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Tourist
Posts: 1

Re: GoPro app can't connect to Hero 7 on the Motorola one vision

Still happening and it's mid September.
No luck using 2.4Ghz/5Ghz
Android 9 - Moto one vision + GoPro 7 with latest updates
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GoPro
Posts: 18,781

Re: GoPro app can't connect to Hero 7 on the Motorola one vision

Hello Everyone!

 

We hear your concerns and can assure you that we're working on full support for your Android device and other models in the future.

Sorry for any trouble caused.

 

Thanks!
Ej

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Sightseer
Posts: 2

Re: GoPro app can't connect to Hero 7 on the Motorola one vision

Same problem here... This is frustrating!