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Sightseer
Posts: 3

GoPro Quik for Mac

[ New ]

Hi all,

 

I have several videos uploaded in the cloud and when I open GoPro Quik in my Mac, none of them is showing. Just one picture I have.

 

Any idea to solve this? If I use the web browser or the iOS App, I can see everything.

 

Best regards,

Jose

 

GoPro
Posts: 26,108

Re: GoPro Quik for Mac

[ New ]

Hi @jomisan

 

On the desktop app, please try signing in and out of the account.

Also ensure that the email address used is the one associated with the Plus account.

Let us know how it goes.

 

Thanks!

Ej

Sightseer
Posts: 3

Re: GoPro Quik for Mac

[ New ]

I did that and not working.

 

GoPro
Posts: 6,097

Re: GoPro Quik for Mac

[ New ]

@jomisan

 

 

Try it again and then after that click on file > Check for new cloud media. 

 

-jay

Sightseer
Posts: 3

Re: GoPro Quik for Mac

[ New ]

Done... and same story, not working.

GoPro
Posts: 26,108

Re: GoPro Quik for Mac

[ New ]

Hi @jomisan

 

Please reach out to our Support Team to move forward with this concern.

You may contact them through https://gopro.com/help/ContactUs
Please let them know of the troubleshooting steps taken.
 

Thanks!

Ej