Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
Reply
Tourist
Posts: 3

GoPro Quik app for Android photos and videos "not eligible for upload"

[ New ]

In the GoPro Quik app v8.2 (10478), the pictures and videos are not uploading to the cloud. When I tap on info for each picture/video the Upload Status says "not eligible for upload"

How can I restart the upload?

GoPro
Posts: 12,950

Re: GoPro Quik app for Android photos and videos "not eligible for upload"

[ New ]

@spiryflame55345, just to check, do you see a cloud icon (e.g. CLOCK, CLOUD+UP, CLOUD+CHECK, EXCLAMATION) on the thumbnails of these media files in the app?

Tourist
Posts: 3

Re: GoPro Quik app for Android photos and videos "not eligible for upload"

[ New ]

There are no cloud icons on the thumbnails.

GoPro
Posts: 2,593

Re: GoPro Quik app for Android photos and videos "not eligible for upload"

[ New ]
Hi @spiryflame55345

Is there anything special about those media? or just regular photos/videos? Are you recently seeing this whereas all past media had no issues at all?

Did you try to check your account online
https://gopro.com/login
and check status here?
https://plus.gopro.com/media-library/upload-status 
Did you try : reboot phone / log out and log back in?

Sorry, have to suggest the simple processes :) because sometimes it does the trick :)
Thank you
Tourist
Posts: 3

Re: GoPro Quik app for Android photos and videos "not eligible for upload"

[ New ]

Hi,

 

The last uploads were on 8th April 2021 - no photos or videos have uploaded since. Prior to that everything uploaded fine.

 

I have logged out/back in and restarted the phone several times and still nothing uploads.

 

GoPro
Posts: 2,593

Re: GoPro Quik app for Android photos and videos "not eligible for upload"

[ New ]
@spiryflame55345
Ok thank you, I will share back with the Team. Maybe something else is stuck...
GoPro
Posts: 2,593

Re: GoPro Quik app for Android photos and videos "not eligible for upload"

[ New ]
Ok, got the info back: there's an app issue currently with media not showing any cloud upload icon + info saying "not eligible for upload", it's only a UI problem, because eventually the media do upload it's just that there's no info. Give it time, it will get there.
Issue will be fixed.
Tourist
Posts: 2

Re: GoPro Quik app for Android photos and videos "not eligible for upload"

[ New ]
@haindash I'm having the same exact issue. Video on April 4th uploaded. My next video on April 9th, and all others since, have not uploaded. No icon and same message. I've logged into my account online (instead of the app) and still nothing since April 4th.