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Sightseer
Posts: 1

GoPro QUIK - does not import media from the GoPro PLUS cloud

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For some time I have noticed a problem with the QUIK program on HUAWEI android.

GoPro QUIK - does not import media from the GoPro PLUS cloud

The problem is when I choose the GoPro PLUS import source, ... I can choose movies for import, but after a while I receive the message "NO MULTIMEDIAS FOUND"

I tried on SAMSUNG smartphone, but it's the same ...

How to deal with it?

Screenshot_20180807-183644.jpg
GoPro
Posts: 18,799

Re: GoPro QUIK - does not import media from the GoPro PLUS cloud

[ New ]

Hello @fox700912

 

Sorry to hear about the trouble. This is an issue that the team in charge is still working on. We will keep you posted once we have an update. 

 

Best regards, 
Marius

GoPro
Posts: 18,799

Re: GoPro QUIK - does not import media from the GoPro PLUS cloud

[ New ]

Hello @fox700912

 

Our App team is still working on this issue. In the meantime, we can do this workaround: download the file to your device's SD card via GoPro app, then import into Quik for mobile locally. We will continue to post for updates once issue is resolved. 

 

Best regards, 
Marius