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Tourist
Posts: 6

GoPro PLUS

Hola tal vez ustedes me puedan ayudar, ya hice todo mi respaldo de la cámara en go pro plus, la cámara me dice que ya se encuentra todo el respaldo hecho pero me meto a la aplicación y solo me aparecen 38 archivos y en total tengo 240, que puedo hacer para que me salgan todos en la parte de la nube ?

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GoPro
Posts: 4,583

Re: GoPro PLUS

@omarqm87, in order to get a better understanding on what might have happened to the missing files on your GoPro Plus cloud storage, can you please provide us the following details?

  • What GoPro camera do you have?
  • What are the video resolution settings and average length (in minutes) of the media files that were successfully uploaded?
  • What about the video resolution settings and average length (in minutes) of the files that are missing?

In addition to this, please try re-logging in to Quik for Desktop, GoPro App and gopro.com (web browser) to see if that will make any difference.

 

Hoping to hear back from you.

 

Ann