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Posts: 1

GoPro Media not loading in App.

I have a GoPro session 5 and the camera works perfectly but I can’t view the media on the app. I have reinstalled the app and reconnected my camera several times but it will not show the media. I have followed the advice but still can’t view anything on an iPhone 7 or iPad. Help will be greatly appreciated! 

Posts: 11

Re: GoPro Media not loading in App.

hannahh70, I have just checked to see if I have the same problem with my Session5 and is working okay. BUT... I am having that problem with my Hero3+ BUT...(!) only if I have filmed with ProTune switched on. Any video (up to and including 1080) that has been filmed with ProTune turned off plays fine. (All 4k footage doesn’t even generate a thumbnail. Just a triangle with an exclaimation mark)
Not trying to hijack your thread, just mentioning the ProTune issue in case it might possibly be the same for your Session5, and if it is, may be more info for the dev team to help find a fix.