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Tourist
Posts: 3
Accepted Solution

GoPro Max showing burnt video frames on 1 side of the lenses. Galaxy Note 10+

Could it be a GoPro APP issue for android? I'm not sure? Because when I play this back on the Max the frames look fine. 360 photos look great. Even just as a standard camera. I'm only having a problem with 360 videos.

 

Any ideas?

Screenshot_20191030-130504_GoPro.jpg

Accepted Solutions
Tourist
Posts: 2

Re: GoPro Max showing burnt video frames on 1 side of the lenses. Galaxy Note 10+

6.2.1 seems to have fixed the problem. Thank you!

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Tourist
Posts: 2

Re: GoPro Max showing burnt video frames on 1 side of the lenses. Galaxy Note 10+

Same problem T__T on 7PlusPro

74666195_415583349385174_6757125966369128448_n.jpg
GoPro
Posts: 12,186

Re: GoPro Max showing burnt video frames on 1 side of the lenses. Galaxy Note 10+

Hello @golfsang @ljf60

 

Is the stitching still visible after he videos are re-framed/exported?

Would you be able to test it with a different device?

 

Thanks!

Ej

Tourist
Posts: 3

Re: GoPro Max showing burnt video frames on 1 side of the lenses. Galaxy Note 10+

Hi there -

 

Is the stitching still visible after the videos are re-framed/exported?

- Yes

 

Would you be able to test it with a different device?

- I just tried it on an Apple Device that i have as well - the picture doesnt show as much burnt, just a little and can see the line in between. Took a picture of it here:

 

So I'm guessing it's an android thing, but well the GoPro App for Android? But a slightly different issue occurs on apple ios devices on my end.

 

20191031_142101.jpg
Tourist
Posts: 2

Re: GoPro Max showing burnt video frames on 1 side of the lenses. Galaxy Note 10+

Oh, this problem just only android right? And will fix this later or must buy ios?
Sightseer
Posts: 1

Re: GoPro Max showing burnt video frames on 1 side of the lenses. Galaxy Note 10+

Same issue. Only on my Note 10+. My samsung tablet works fine.
Screenshot_20191105-081236_GoPro.jpg
GoPro
Posts: 941

Re: GoPro Max showing burnt video frames on 1 side of the lenses. Galaxy Note 10+

@sleedy12 @ljf60 @golfsang 

A fix is coming in 6.2.1 which should be out very soon - please test with the new update and let us know.

Tourist
Posts: 2

Re: GoPro Max showing burnt video frames on 1 side of the lenses. Galaxy Note 10+

Any idea when 6.2.1 is coming?
Had same problem with fusion and Galaxy Note10+, returned Fusion.
Max has similar problem but one lens looks like a negative image. 30 days and counting, back to Best Buy if no fix. Unacceptable