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Tourist
Posts: 2

GoPro Max render issue on iOS 13.3.1

Gopro app stops rendering Max 360 video and shows error message. This never happened before I updated my iPhone and iPad Pro.
53AC7004-294E-47E1-975F-8826CFDAB602.png
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GoPro
Posts: 12,830

Re: GoPro Max render issue on iOS 13.3.1

[ Edited ]

Hi @morphia

 

Have you tried restarting your phone/iPad?

What is the version of your GoPro app?

 

Thanks!

Ej

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Tourist
Posts: 2

Re: GoPro Max render issue on iOS 13.3.1

Yes I restarted my phone several times but GoPro app still didn’t render. It is ver. 6.5.
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GoPro
Posts: 12,830

Re: GoPro Max render issue on iOS 13.3.1

Hi @morphia

 

Sorry for the delayed response.

Would you be able to share a screen recording of your workflow?

 

Thanks!

Ej

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GoPro
Posts: 993

Re: GoPro Max render issue on iOS 13.3.1

@morphia 

Hello, any news?

Did you see that the app has been updated, it's 6.7 now, did you try it?
I don't believe you told us what's your phone model though?


Also if it's not getting any better I can suggest that you join our beta testing community as version 6.8 is now in beta.
Let me know!