08-25-2020 06:36 PM
Thanks for those details and ironically, I am using the same exact devices with approximately the same amount of free space on each device. I have also tried a MacBook Pro that is only a few years (3) old with the same results. The only work around I have currently is to cut ANY and ALL files down to 55 sec or less each. That is the only way I can render. Obviously, this is a challenge since I have to keep detailed time code notes on what I cut down and when I cut it. To add complexity, I can only have up to 3 frame adjustments per file. Any more than that basically crashes the rendering process.
My wife bought me this camera for Xmas 2019 and up until March, I had no issues with rendering files of any size or length. I just don't understand why now. My best guess is the software....If GOPRO is going to have a mobile editing platform for this camera I would hope that they fix these issues. My experience with the ONE X software is that it does not have these issues. Ive used GoPro for years and expect some challenges with new cameras but not to this extent.
08-25-2020 06:54 PM
I appreciate the response. I am using an 2019 IPhone XS MAX 256gb with 100 Gb free - 2020 IPAD PRO 11in with 256GB and 128GB free - 2017 MacBook Pro 2.7ghz I5 256gb - with 80 gb free. All with the same results. Im not convinced that its my hardware or my "chipset" since I had 3 months of rendering 360 videos with no problem prior to the last update. I just tried to render files on an associates brand new Mac Pro 2020 with a 16core Xeon 4.4ghz 32gb of RAM and a Radeon W5700X GPU......same results. If a $15000 machine struggles than I struggle to understand how you have no issues on an IPhone X. Thank you
a month ago - last edited a month ago
Hello Everyone. We appreciate all the details that you have provided regarding the issue. Our team has tried to replicate the situation but did not encounter the same issue that you described. A 1.5-minute long (for testing only) video with 7 keyframes was rendered successfully.
As there could be so many possible ways that reframing or rendering could be done, we'd like to get as many details as we can to exactly reproduce the environment where the issue was observed.
Will you be able to provide us your workflow? A step by step guide will be greatly helpful. If you can post a screen recording showing what happens when you render would be much better. You may upload the clip to Youtube or Dropbox or Google Drive and post a link here.
a month ago
If it is corrupt media, your SD card might be the issue. Can you also give us the model of your SD card?
3 weeks ago